please hold for next available agent

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Merged

This conversation has been merged. Please reference the main conversation: Bug - Call queue greeting - still play default greeting 'Please hold for the next available agent' at the end

Please provide an option to disable the message “Please hold for next available agent” when someone dials the call queue or group.
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Chris McCaman

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Posted 1 month ago

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Mike Gustavson

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There is an option called 'Call Queue Greeting' under Greeting & Hold Music (for the queue) that disables that - or you can change the recording.

Unless I'm mistaken, that does what you want.
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Saadet - Community Support, Official Rep

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Hey Chris, you can create a Custom Greeting or you can disable the Greeting all together

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Jed Horton

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I created a custom recording, but it still says that same message after the custom recording.  Suggestions?  Thanks.

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