User Settings: disable call flip (turn DTMF/touch-tones off)

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  • Idea
  • Updated 3 years ago
  • Implemented
  • (Edited)

This conversation has been merged. Please reference the main conversation: User Settings: disable call flip (turn DTMF/touch-tones off) - Disable Star/Pound * #

I have staff members who try to get through Medicare's automated system, but are unable to because every time I try to enter a letter, RC thinks I am initiating a call flip... (*,2,1: for letter A etc).

If they could figure out a way to disable this, it would literally save us hours a week of being on hold. 

I really hope that RC can find a solution.
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David Ahn

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Posted 5 years ago

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Kim, Alum

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Official Response
RingCentral now allows Call Flip to be disabled or enabled by the Admin

Note: This will apply to all users on the account (not individual users independently)- so this change can only be made when a System Admin requests it.  If the Admin does turn off Call Flip they should notify all users on the account, so that the users don't think it's broken if/when they go to use it. This change will need to be done by support on the back end. 
  • ENABLED (turned off) - Call Flip using DTMF will not work, and Call Flip via Mobile App and Desktop app will also not work.
  • DISABLED (RingCentral's default setting) - Call Flip will function as normal.