Please increase Idle Time Out to 8 hours | RingCentral Support Community

Merged

This conversation has been merged. Please reference the main conversation: I would like to have the 15 minute time out extended.

Please increase the idle time out limit from 15 minutes to 8 hours. Being required to log on 32 times/day is not good for our business. All my users hate it and need an alternative ASAP. Thanks!

Paula B.

124 Points

Posted 5 years ago

5 years ago

Becky Nabors

780 Points

When did this happen and when did it change...I've had people getting logged out all day...How long does it last for anyway before it logs you out?

1 person likes this

2014-10-24T19:10:04+00:00

Richard Callaway

2,392 Points

If this helps you - Please Like us on Facebook - www.facebook.com/apluspcservicesllc

We provide remote computer repair services 15 hours a day with our HIPAA Certified PSA/CRM and we are never auto logged out - unless we leave the screen open at the end of the day.

We offer this workaround - for Chrome browsers - install the FREE Extension "Auto Refresh Plus" from the Google Play website.

https://chrome.google.com/webstore/search-extensions/auto%20refresh?hl=en-US&_feature=free

Any questions - Contact us: www.facebook.com/apluspcservicesllc

5 years ago

Jennifer Abrams

160 Points

YES YES YES! I frequently want to see activity on my account as well as blocking irritating calls from telemarketers. Now the time out feature makes me sign in EVERY time. What a pain in the butt! CHANGE THIS PLEASE. Let those of us who want to stay signed in, stay signed in.

2 people like this

2014-10-24T19:09:57+00:00

Richard Callaway

2,402 Points

If this helps you - Please Like us on Facebook - www.facebook.com/apluspcservicesllc

We provide remote computer repair services 15 hours a day with our HIPAA Certified PSA/CRM and we are never auto logged out - unless we leave the screen open at the end of the day.

We offer this workaround - for Chrome browsers - install the FREE Extension "Auto Refresh Plus" from the Google Play website.

https://chrome.google.com/webstore/search-extensions/auto%20refresh?hl=en-US&_feature=free

Any questions - Contact us: www.facebook.com/apluspcservicesllc

5 years ago

Pat Boyers

150 Points

This is very aggravating. I have to check multiple times a day for any missed calls and get them addressed and it really is a pain to have to log in every 15 mins. Is there a setting or something to extend the idle time?

2 people like this

2014-10-24T19:09:49+00:00

Richard Callaway

2,392 Points

If this helps you - Please Like us on Facebook - www.facebook.com/apluspcservicesllc

We provide remote computer repair services 15 hours a day with our HIPAA Certified PSA/CRM and we are never auto logged out - unless we leave the screen open at the end of the day.

We offer this workaround - for Chrome browsers - install the FREE Extension "Auto Refresh Plus" from the Google Play website.

https://chrome.google.com/webstore/search-extensions/auto%20refresh?hl=en-US&_feature=free

Any questions - Contact us: www.facebook.com/apluspcservicesllc

5 years ago

Becky Nabors

780 Points

I will keep posting on this every day until their "engineers" do something about this...This is ridiculous....Why can there not be an option to disable this function on a per client basis or at least give us the option to increase the time out. This is really aggravating having to log in multiple times a day.

2 people like this

2014-10-24T19:09:41+00:00

Richard Callaway

2,392 Points

If this helps you - Please Like us on Facebook - www.facebook.com/apluspcservicesllc

We provide remote computer repair services 15 hours a day with our HIPAA Certified PSA/CRM and we are never auto logged out - unless we leave the screen open at the end of the day.

We offer this workaround - for Chrome browsers - install the FREE Extension "Auto Refresh Plus" from the Google Play website.

https://chrome.google.com/webstore/search-extensions/auto%20refresh?hl=en-US&_feature=free

Any questions - Contact us: www.facebook.com/apluspcservicesllc

5 years ago

Jennifer Abrams

160 Points

I'm with you, Becky! What a waste of time! Change it!

2 people like this

2014-10-24T19:09:35+00:00

Richard Callaway

2,402 Points

If this helps you - Please Like us on Facebook - www.facebook.com/apluspcservicesllc

We provide remote computer repair services 15 hours a day with our HIPAA Certified PSA/CRM and we are never auto logged out - unless we leave the screen open at the end of the day.

We offer this workaround - for Chrome browsers - install the FREE Extension "Auto Refresh Plus" from the Google Play website.

https://chrome.google.com/webstore/search-extensions/auto%20refresh?hl=en-US&_feature=free

Any questions - Contact us: www.facebook.com/apluspcservicesllc

5 years ago

Russell Mull

170 Points

If Ring Central can log us out every 10-15 minutes, why can't they REFRESH the list of call automatically????

3 people like this

2014-10-24T19:09:21+00:00

Richard Callaway

2,402 Points

If this helps you - Please Like us on Facebook - www.facebook.com/apluspcservicesllc

We provide remote computer repair services 15 hours a day with our HIPAA Certified PSA/CRM and we are never auto logged out - unless we leave the screen open at the end of the day.

We offer this workaround - for Chrome browsers - install the FREE Extension "Auto Refresh Plus" from the Google Play website.

https://chrome.google.com/webstore/search-extensions/auto%20refresh?hl=en-US&_feature=free

Any questions - Contact us: www.facebook.com/apluspcservicesllc

5 years ago

Richard Callaway

2,402 Points

Critical Option needed: Option to change the default 15 minute time-out of the session timer on a per user basis. This would still save bandwidth and costs for RingCentral - for many users will never change the 15-minute default - it's mainly admins who need full-time access (8-12 per day). This would also allow RingCentral to continue protecting customer data and preventing unauthorized access to accounts overall.

(Edited)

2014-10-24T18:31:04+00:00

Richard Callaway

2,402 Points

If this helps you - Please Like us on Facebook - www.facebook.com/apluspcservicesllc

We provide remote computer repair services 15 hours a day with our HIPAA Certified PSA/CRM and we are never auto logged out - unless we leave the screen open at the end of the day.

We offer this workaround - for Chrome browsers - install the FREE Extension "Auto Refresh Plus" from the Google Play website.

https://chrome.google.com/webstore/search-extensions/auto%20refresh?hl=en-US&_feature=free

Any questions - Contact us: www.facebook.com/apluspcservicesllc

(Edited)

5 years ago

Jennifer Abrams

160 Points

So I'm not seeing any progress here at all. People keep posting asking for the same critical changes and we are being ignored.
What exactly is being done about this, Ring Central?

2014-10-24T19:33:12+00:00

Richard Callaway

2,392 Points

If this helps you - Please Like us on Facebook - www.facebook.com/apluspcservicesllc

Critical Option needed: Option to change the default 15 minute time-out of the session timer on a per user basis. This would still save bandwidth and costs for RingCentral - for many users will never change the 15-minute default - it's mainly admins who need full-time access (8-12 per day). This would also allow RingCentral to continue protecting customer data and preventing unauthorized access to accounts overall.

We provide remote computer repair services 15 hours a day with our HIPAA Certified PSA/CRM and we are never auto logged out - unless we leave the screen open at the end of the day.

We offer this workaround - for Chrome browsers - install the FREE Extension "Auto Refresh Plus" from the Google Play website.

https://chrome.google.com/webstore/search-extensions/auto%20refresh?hl=en-US&_feature=free

If this helps you - Please Like us on Facebook - www.facebook.com/apluspcservicesllc

Any questions - Contact us: www.facebook.com/apluspcservicesllc

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