Please increase Idle Time Out to 8 hours

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  • Updated 5 years ago
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This conversation has been merged. Please reference the main conversation: I would like to have the 15 minute time out extended.

Please increase the idle time out limit from 15 minutes to 8 hours. Being required to log on 32 times/day is not good for our business. All my users hate it and need an alternative ASAP. Thanks!
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Paula B.

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Posted 5 years ago

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Becky Nabors

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When did this happen and when did it change...I've had people getting logged out all day...How long does it last for anyway before it logs you out?
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Richard Callaway

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If this helps you - Please Like us on Facebook - www.facebook.com/apluspcservicesllc

We provide remote computer repair services 15 hours a day with our HIPAA Certified PSA/CRM and we are never auto logged out - unless we leave the screen open at the end of the day.

We offer this workaround - for Chrome browsers - install the FREE Extension "Auto Refresh Plus" from the Google Play website.

https://chrome.google.com/webstore/search-extensions/auto%20refresh?hl=en-US&_feature=free

Any questions - Contact us: www.facebook.com/apluspcservicesllc

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Jennifer Abrams

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YES YES YES!  I frequently want to see activity on my account as well as blocking irritating calls from telemarketers.  Now the time out feature makes me sign in EVERY time.  What a pain in the butt!  CHANGE THIS PLEASE.  Let those of us who want to stay signed in, stay signed in.  
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Richard Callaway

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If this helps you - Please Like us on Facebook - www.facebook.com/apluspcservicesllc

We provide remote computer repair services 15 hours a day with our HIPAA Certified PSA/CRM and we are never auto logged out - unless we leave the screen open at the end of the day.

We offer this workaround - for Chrome browsers - install the FREE Extension "Auto Refresh Plus" from the Google Play website.

https://chrome.google.com/webstore/search-extensions/auto%20refresh?hl=en-US&_feature=free

Any questions - Contact us: www.facebook.com/apluspcservicesllc

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Pat Boyers

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This is very aggravating. I have to check multiple times a day for any missed calls and get them addressed and it really is a pain to have to log in every 15 mins. Is there a setting or something to extend the idle time?
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Richard Callaway

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If this helps you - Please Like us on Facebook - www.facebook.com/apluspcservicesllc

We provide remote computer repair services 15 hours a day with our HIPAA Certified PSA/CRM and we are never auto logged out - unless we leave the screen open at the end of the day.

We offer this workaround - for Chrome browsers - install the FREE Extension "Auto Refresh Plus" from the Google Play website.

https://chrome.google.com/webstore/search-extensions/auto%20refresh?hl=en-US&_feature=free

Any questions - Contact us: www.facebook.com/apluspcservicesllc

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Becky Nabors

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I will keep posting on this every day until their "engineers" do something about this...This is ridiculous....Why can there not be an option to disable this function on a per client basis or at least give us the option to increase the time out.  This is really aggravating having to log in multiple times a day.
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Richard Callaway

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If this helps you - Please Like us on Facebook - www.facebook.com/apluspcservicesllc

We provide remote computer repair services 15 hours a day with our HIPAA Certified PSA/CRM and we are never auto logged out - unless we leave the screen open at the end of the day.

We offer this workaround - for Chrome browsers - install the FREE Extension "Auto Refresh Plus" from the Google Play website.

https://chrome.google.com/webstore/search-extensions/auto%20refresh?hl=en-US&_feature=free

Any questions - Contact us: www.facebook.com/apluspcservicesllc

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Jennifer Abrams

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I'm with you, Becky! What a waste of time!  Change it!
Photo of Richard Callaway

Richard Callaway

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If this helps you - Please Like us on Facebook - www.facebook.com/apluspcservicesllc

We provide remote computer repair services 15 hours a day with our HIPAA Certified PSA/CRM and we are never auto logged out - unless we leave the screen open at the end of the day.

We offer this workaround - for Chrome browsers - install the FREE Extension "Auto Refresh Plus" from the Google Play website.

https://chrome.google.com/webstore/search-extensions/auto%20refresh?hl=en-US&_feature=free

Any questions - Contact us: www.facebook.com/apluspcservicesllc

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Russell Mull

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If Ring Central can log us out every 10-15 minutes, why can't they REFRESH the list of call automatically????
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Richard Callaway

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If this helps you - Please Like us on Facebook - www.facebook.com/apluspcservicesllc

We provide remote computer repair services 15 hours a day with our HIPAA Certified PSA/CRM and we are never auto logged out - unless we leave the screen open at the end of the day.

We offer this workaround - for Chrome browsers - install the FREE Extension "Auto Refresh Plus" from the Google Play website.

https://chrome.google.com/webstore/search-extensions/auto%20refresh?hl=en-US&_feature=free

Any questions - Contact us: www.facebook.com/apluspcservicesllc

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Richard Callaway

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Critical Option needed: Option to change the default 15 minute time-out of the session timer on a per user basis. This would still save bandwidth and costs for RingCentral - for many users will never change the 15-minute default - it's mainly admins who need full-time access (8-12 per day). This would also allow RingCentral to continue protecting customer data and preventing unauthorized access to accounts overall.
(Edited)
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Richard Callaway

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If this helps you - Please Like us on Facebookwww.facebook.com/apluspcservicesllc

We provide remote computer repair services 15 hours a day with our HIPAA Certified PSA/CRM and we are never auto logged out - unless we leave the screen open at the end of the day.

We offer this workaround - for Chrome browsers - install the FREE Extension "Auto Refresh Plus" from the Google Play website.

https://chrome.google.com/webstore/search-extensions/auto%20refresh?hl=en-US&_feature=free

Any questions - Contact us: www.facebook.com/apluspcservicesllc

(Edited)
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Jennifer Abrams

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So I'm not seeing any progress here at all. People keep posting asking for the same critical changes and we are being ignored. 
What exactly is being done about this, Ring Central?
Photo of Richard Callaway

Richard Callaway

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If this helps you - Please Like us on Facebook - www.facebook.com/apluspcservicesllc

Critical Option needed: Option to change the default 15 minute time-out of the session timer on a per user basis. This would still save bandwidth and costs for RingCentral - for many users will never change the 15-minute default - it's mainly admins who need full-time access (8-12 per day). This would also allow RingCentral to continue protecting customer data and preventing unauthorized access to accounts overall.

We provide remote computer repair services 15 hours a day with our HIPAA Certified PSA/CRM and we are never auto logged out - unless we leave the screen open at the end of the day.

We offer this workaround - for Chrome browsers - install the FREE Extension "Auto Refresh Plus" from the Google Play website.

https://chrome.google.com/webstore/search-extensions/auto%20refresh?hl=en-US&_feature=free

If this helps you - Please Like us on Facebook - www.facebook.com/apluspcservicesllc

Any questions - Contact us: www.facebook.com/apluspcservicesllc

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