RingCentral Meetings: increase the attendee limit for meetings

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HootSuite App

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Posted 5 years ago

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5 years ago
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Mike, Official Rep

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I've made this an "idea" topic so others who might be interested can chime in. Please click the "VOTE" button at the top of this page.
(Edited)
2019-11-22T20:18:39+00:00
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Teresa Habeck, Champion

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What is the purpose of limiting this so so low. In todays world if you want support for your product at a base minimum you need to be equal or better than other solutions out there. We can and do use Skype/Zoom instead since RC is not adequate. So unproductive :(
2020-03-20T22:39:35+00:00
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Teresa Habeck, Champion

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Any update on this? Especially when we are not being forced to host meetings?
2020-04-04T20:08:30+00:00
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Teresa Habeck, Champion

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Any update on this?
5 years ago
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Andy Thompson, Sales Engineer (SE)

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In terms of total participants (host + attendees), we currently support 4 on Standard, 50 on Premium, and 75 on Ultimate.

Do you know which plan you are on?  If on Standard, an upgrade to Premium or Ultimate would increase the total participant count accordingly.
(Edited)
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2015-07-17T17:38:27+00:00
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Alex Robinson

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We would like to have up to 100 people join if possible. It would be helpful to for us since we have more than 50 people but we usually don't go over 75. 100 is a safety area. Also thank you for responding to my tweet.
2016-10-10T18:25:03+00:00
I would like an option to have more than 1000 attendees on a conference call at one time.
2017-07-02T17:06:06+00:00
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LONG BEACH OPS

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This limitation of 4 person for meeting is ridiculously low in my opinion this is also limit to join just voice only attendee. All We need is to increase limited number of attendee to 8. It does not make sense to go premium for huge price difference. I am using FreeConference call.com and it works great for that. but it wold be nice to keep all communication on RIngCentral platform.
2018-05-30T15:49:23+00:00
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Teresa Habeck, Champion

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I agree, this is ridiculously low. I had a meeting with 3 participants. When they joined the call from the computer then joined the Audio from their phone it uses up 2 slots making it impossible for the other 2 participants to join the meeting. This is completely unproductive and frustrating. Zooms & Skype version even allow 25 as default.  I just cannot understand why 4 was chosen and the default for standard and basically useless for a real meeting. 
2019-11-22T14:07:24+00:00
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Christin Coles

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Absolutely agree!!  We are having that same issue.
5 years ago
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Tom Watson

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This reply was created from a merged topic originally titled RingCentral Meetings: increase number of participants.

Is it possible to increase the number of participants on the meetings app if you disable video?

We rarely, if ever, use video conferencing but we do screen sharing all of the time and frequently have 100 people or more. This forces me to subscribe to a separate service (Glance) that can support basically unlimited sessions for screen sharing.

Can you add an option to disable video and get more connections for the screen sharing? I love the meetings app but it isn't that useful to us because of this limitation. 
5 years ago
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Barry Elk, Champion

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This reply was created from a merged topic originally titled RingCentral Meetings: increase number of participants.

We are a 12 person shop - marketing agency.  My business partner and I are the primary customer interface and schedule almost all client facing meetings.   She and I frequently need to share screens with more than 4 participants. But our employees never need to do that and are quite content with the 4 person limit or using their personal conference PIN for the 2 or 3 person meetings they might have.

Unfortunately, my only option with RC Meetings is to upgrade the entire office to Premium which adds another $120 a month for us.  Given that I can obtain 2 seats on GTM for $78 a month, the pricing schedule is not favorable to do my larger meetings through RC.

Please consider allowing individual seats to be upgraded to premium (or even Enterprise) - I'll gladly pay more for my partner and I to have 25 video/screen share participants - I just don't see why I need to pay THAT much more to give 10 of my backoffice employees a capability that they will never use.

My work around right now is to use my RC personal meeting code and then use Join.Me for the screen share.  Clunky and not ideal but I'll live with it because I'm not paying $1400 more a year for the service.

Thanks for considering.
4 years ago
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Jonathan Whitehouse

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Whilst our limit of 25 participants for day-to-day online meeting participants is more than adequate, when its comes to All Hands virtual meeting RC is not fit for that purpose.

Microsoft have launched Broadcast Meeting within Skype for Business as part of our Office 365 subscription, this allows up-to 1000 participants. I am considering using this for our all hands, by activating PSTN. Or, maintaining a Web-Ex or similar account for this purpose. It does seem a shame to fragment our end user experience considering our investment in RC.

Do you have any current or future offerings to satisfy this requirement, for say 100-150 participants?
2016-03-09T16:01:39+00:00
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Claudio (Customer)

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I support 100%, the limit of 4 or 5 is incredibly short. we have 80+ account with RingCentral and we can't use this tool for a regular meeting...
2016-03-09T23:32:44+00:00
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Mike, Official Rep

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Hi Jonathan,   50 is still the max (for Enterprise accounts).    Thanks for your comments and be sure to vote this up if you have not done so yet.  It would indeed be nice to have higher tiers available. 

Mike 
2018-03-22T16:58:27+00:00
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Gabrielle

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If using video conference with the limitation of 4 users - can others join strictly for audio?
While we have a need for 30 phones or more; only a few need screen sharing with outside consultants / customers. The limitation of 4 is VERY difficult to live with. Perhaps an "a la carte" option, allowing customers the option of purchasing additional users for video conferencing could be made available.

2018-05-30T16:02:56+00:00
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Gabrielle

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and increase number for meetings.
2 years ago
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Teresa Habeck, Champion

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I agree, this is ridiculously low. I had a meeting with 3 participants. When they joined the call from the computer then joined the Audio from their phone it uses up 2 slots making it impossible for the other 2 participants to join the meeting. This is completely unproductive and frustrating. Zooms & Skype version even allow 25 as default.  I just cannot understand why 4 was chosen and the default for standard and basically useless for a real meeting. 
1 year ago
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AYan

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This reply was created from a merged topic originally titled Meetings License Between 4 and 100...maybe 25?.

Account Type: US

We are a small to medium company with roughly 200 users. It would be more beneficial to have meetings that are somewhere between the 4 attendees to 100 attendees range. I think that maybe there should be a medium meeting license for 25 or 100 people. Our sales teams regularly host meetings with clients and the clients may need to bring in others in order to approve/confirm large deals. Those are meetings in which the attendance would be less than 100 but more than the 4 allotted.

Current Pricing:
Large Meeting: 100 for $14.99
Large Meeting: 200 for $20.00

Proposed Meeting size and pricing as examples
Medium Meeting: 50 for $10.00
Medium Meeting: 25 for $7.99

It would be similar pricing as Microsoft does with their E3/E5 licensing.
Companies can buy an E3 license and purchase individual licensing for add on applications like Power BI OR they can purchase a license where Power BI comes standard with the license (E5).


Benefits of such a feature: 
Management that must approve purchases have a more difficult time approving the $14.99 when the license is for 100 and they know their staff will realistically use it for hosting less than 15-20 attendees at a time. Having a feature like medium meetings would help smaller businesses too who don't want to spend that much for meeting sizes they will never use.

A work around to this would be to have a single license that a company would have to shuffle around (assign/reassign) in order to have different users host larger meetings. From administrative standpoint that sounds like an absolute nightmare. The pricing would reflect in easing this convenience as well.

All of the benefits really are mostly for RC since RC controls the pricing.
1 year ago
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Taylor

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This reply was created from a merged topic originally titled Increase Meeting Attendee Capacity on Standard Plans.

Recently 'all' plans received a bump in capacity for Meetings attendees. Standard plan users were left behind on this though. While the upper plans are going to 100 or 200 attendees, Standard is left with just four. In what world is four attendees sufficient for a business meeting? I would love to offer this for clients but need a minimum of six attendees to do so. Why do standard plan users not get any additional capacity to make the platform useful? We pay hefty amounts for using the service and receive constant promotions for how amazing Meetings is. Yet it's intentionally handicapped unless we pay for a Premium or Ultimate plan.

Why has RingCentral deemed Standard users to be unworthy of this service?
I have reached out to our account manager, support, sales, and now through the webinar. No one seems to have an answer - they pass me off to one another and refuse to discuss it.
7 months ago
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Bob Agent

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Limited to 4 lines doesn't REALLY make any business sense. Given a lot of free conference software, we are REALLY looking for other solution.
3 months ago
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Christin Coles

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A 4 user license is nonsense!  Beyond frustrating.  As others have pointed out, even if you do have a 4 person meeting, some of the users do not sign in right so their pc login and their when they call in via phone, it counts as 2.  REALLY embarrassing when you are trying to have a professional meeting and you hit the user limit!!!!!!!!!!!!!  Yes, I know that we can have a Large Meeting license.  We do but since we are a small company, the price would add up quickly if I assigned it to the over 15 users that would need it.  Instead I have to assign and re-assign to different users.  I understand that we are on standard and I do not need 100.  20 would be good.  Heck, 10 even.  But 4 is absolutely silly and ridiculous.  It actually is one of the things that causes me to say that I would not recommend RC.  I generally like a lot about RC but this limitation is way too low!  RingCentral, please up the limit and think that users that do not just use the softphones!!  Most users use desk phones and their customers will use desk phones and a lot of the times they do not put in the code that they see on the screen and it takes up 'users' 
2 months ago
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Chad Cassaday

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I literally can't believe this 4 person limit is still a thing. We went to have a 4 person meeting with our CEO and couldn't because audio/video counted as two participants. Completely embarrassing. Our President wanted us to pull the plug on RC. EVERY free web conference option offers more than this. Why am I now having to pay hundreds more a month just to get a NORMAL number of participants. We cant even do internal meetings with this limit crap. 
2 months ago
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Bob Agent

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Agreed with such limited number. We wanted to cancel the contract, but we would have to wait until the contract end date. Waste the contract money.
2 months ago
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Laura Forrester

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I agree; 4 is an absurdly low if not impossible number for collaboration. It's 2020. I could host a larger meeting with a FREE service. 25 seems more reasonable, and I could even understand 10. But 4?! We are a small team using a standard plan which is otherwise more than adequate, but even our small nonprofit team couldn't have a video meeting today. I'm pleased with our overall experience with RC so far but this is extremely frustrating.
2 months ago
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Rob Moffitt

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Just adding my voice to the chorus, only I can say with 100% certainty that our company WILL leave RC if this isn't changed before the end of our contract. I have to deal with too many actual problems. I certainly don't need to pay to have another problem, especially since the purpose of this service is to solve problems.
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