Please make new software releases available for download for admins prior to the release through the app.

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  • Updated 8 months ago
RC Phone 10.3.5 was recently pushed out through the app, but it's nowhere to be found online to download. This is pretty annoying for admins of sites where many users don't have install rights on their systems and the software is deployed automatically.

Admins should be notified prior to any new software updates, and the downloads should be made available before, or at least concurrently with in-app announcements. Before is preferred so we have an opportunity to test the software before it's pushed out to agents.

As it is right now, I'm going to have to turn off product update notices in the preferences for all users, and some won't have the update until a download is available.

Both of the links below are still serving up 10.3.2...
https://service.ringcentral.com/application/tools/download
https://www.ringcentral.com/office/features/desktop-apps/overview.html

Site Info: US - Technical Service - 80+ users - All Desktop apps
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Chris Rosa

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Posted 8 months ago

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LEON

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i need to download version 10.2.

can you provide a link

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Chris Rosa

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I don't have access to old software. Maybe check w/ support?
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David Hepper

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I support Chris Rosa's request.
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Saadet - Community Moderator, Official Rep

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Thanks for the feedback, Chris. These links should be updated soon with the new versions.
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Chris Rosa

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Yes...updated today. Thanks.