Please note, after "Use email to log in" is turned on and saved, the checkbox will disappear and it can't be turned off

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Saddet or Jessica, can you explain why this change was made? I don't understand why it has to be one or the other. Is there a reason that it cannot be turned off and turned on as needed? 
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Lee, Champion

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Posted 2 months ago

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AYan

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Hi Lee, I ran into this with an end user because we have SSO set up. I had to clear browser cache and try again for it to clear. Not sure if that helps?
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Cecile Glassy, Champion

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USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets

2019-12-06 I can shed a little bit of light in this. It is not just because of "SSO being turned on" as AYan mentioned above. 

Once you check that box - a warning notification pops up to remind you that it cannot be "undone"
and clearing your cache will not bring that back as a toggle option.

There is a backend programming requirement coming in the merge between products that will require a unique single user id (index key) for each user across all RC Platform tools:  RingCentral (former Glip), RC Phone, RC Desktop for Windows, and RC Meetings as they merge the properties into a single unified communications software product working the same for all users regardless of what O/S or Platform device is used to access RC's Unified Communications software.

I worked with the development engineering team at RC on the available workaround "allow provisioning by an Admin with temporary credential" for the last two years before they came up with this interim step.

Cecile Glassy

Join our unofficial RingCentral Admins User Group
http://ringcentraladminusersgroup.org/index.html

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Lee, Champion

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Thanks for the reply Cecile. Is this unique ID going to be the email address?
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Cecile Glassy, Champion

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Hi Lee,
I believe it is, however things could change before the final Unified Communications product is rolled out . As of the last discussions I had with RC engineering, that was the unique ID they had settled upon.

Consulting with your RingCentral  Customer Success Manager could probably get you updated info on whether or not that is the final decision for unique ID / token.


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Lee, Champion

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Thanks Cecile, I will. That unique email still doesn't work for us just like it didn't a year ago. I really thought that whole thing was over. It seems like the correct identifier would be the name or number of an extension.