Please provide a feature: IVR Deflection to Chat. A company as big as RingCentral should definitely have this function.

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  • Updated 5 months ago
  1. IVR deflection to Chat should be greatly considered by RingCentral
  2. Account type  (Australia)
  3. Moving calls to mobile chat provides increased opportunities for app downloads and usage as well as future self-service. The IVR Deflection Solution enhances customer experience by providing an intelligent concierge service tailored to the customer or transaction type. When customers initiate a voice call, the IVR system can check engagement availability and, if available, provide consumers with the option to press a number and move to mobile messaging. When selecting this option, consumers receive a link via SMS, which they can click to start chatting with an agent without having to wait on hold.

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Ron Jason Dator

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Posted 5 months ago

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