Contacts: sync personal contacts to physical phone

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  • (Edited)
It is very important that RC provides a way to import contacts to PolyCom phones (Like VVX500). PolyCom says it is very possible but must be done through the Boot Server (Ring Central end). Please copy my personal contacts from my extension to my Phone (or give me access to the directory file so i can change it)!
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Ross

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Posted 4 years ago

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Patrick Godknecht

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This reply was created from a merged topic originally titled Why has this not been done? - Contacts: sync personal contacts to physical phone ....

I would like to have a feature to synchronize the contact list with our cisco spa525g phones
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Saadet - Community Support, Official Rep

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Hi Patrick, please see Luke's comment above. 
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Patrick Godknecht

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Hi Saadet, I see Lukes comment above. We all work on time lines, this is a critical feature that is past due. It should have already been completed. So a statement like "I don't know the ETA is an empty statement and brings no hope to your valuable customers. I know for myself I am now exploring other Companies....tired of waiting. Give us all a ETA for this feature and then get it done.
Well said. This has gone on too long.
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Julie McDonald

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^^ What they said.
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Chris Duquette, Champion

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would be cool to know when, but cant always have an ETA for everything, just keep the dialog going and either they'll implement it or not. i want that feature too BTW.
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John Graham

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This thread is 2 years old.  How can this not be implemented yet?  I thought this was a BUSINESS CLASS phone system.  It should have a simple feature like the ability to have a company wide list of phone numbers that everyone uses.  I know my 10 year old Inter-tel system did.
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RC-Installer, Champion

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Hi John, I set this up for my customers all the time.  Speed dials mostly and then use the presence feature to assign to phones

Take a little to setup but once it is set, it works great

There are instructions on the forum in various places

Thanks

Chuck Fuscone
Certified RC Consultant
Chuck@yoritguy.com
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O'REILLY

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This reply was created from a merged topic originally titled Online account contact to show on deskphones.

  1. Account type  US
  2. A brief description of the business
  3. A high level description of the product or feature being requested: Sncyronize online account contacts to deskphone
  4. A typical use case scenario explaining how your business would use the feature: for easy update of contact list on deskphone
  5. Benefit of such feature: can update contacts directly on online account 
  6. Include any related case number if applicable. 1
  7. Number of Users and/or Digital Lines: 1 
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Clara Aguirre

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This reply was created from a merged topic originally titled Ring Central phone.

How do I add my contacts to my ring central phone
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Luke, Training Specialist

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Hi Clara,

I've merged your comment with our primary thread for a feature request based on this issue. The feature request has been labelled as "Planned", as we are going to implement the feature of having personal contacts from your RingCentral user synced with your deskphone.

In the mean time, any contacts you would like to access on your deskphone should be added manually using the process specific to that phone. I recommend reviewing the guide for your phone to see the process for adding contacts.
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J.B. Ferguson, Champion

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Clara,

As I mentioned 18 hours ago on your original post (hope you saw it because it didn't get ported over with Luke's response)...You don't mention what type of desk phone you have but regardless, you would have to add them in manually one-by-one. This has been a feature request for a number of years, over three to be exact, for personal contacts to be able to be populated on all desk phones on an account.
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Jamie Elmer

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Im also starting to become quite frustrated by this issue - almost to the point where I'm thinking about leaving RingCentral, purely because of their apparent disinterest in this matter and the sheer need for this particular functionality.
(Edited)
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Clara Aguirre

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Thank you for response
this has been going on for over 12 months, I was told it was coming soon when we joined. Ring Central is meant to a business phone system. this needs sorting out ASAP. 
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Julie McDonald

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Its been going on for years, they have no intention of fixing this.  Shame really.
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Patrick Godknecht

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Its this type of lying to customers that wrecks customer loyalty for companies and businesses. RingCentral does not want to fix this issue, but they wont come clean and say it. I am looking for a replacement for RingCentral, tired of the lies.
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Saadet - Community Support, Official Rep

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Hi Patrick,

Sorry for the frustration! We apologize for not providing any updates to this thread in a while. Currently our Product Managers have marked this as Planned, however, I have not been given an ETA for this feature. We realize it's very frustrating to see a request like this with many votes not get implemented. The prioritization process for narrowing down the dozens of requests received each month is quite complicated. Unfortunately there are other features that have a greater impact to our customer base, which sometimes take priority. The best thing that everyone can do here is leave a good use case scenario highlighting how this feature would benefit or positively impact your business, employees, etc. 
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Julie McDonald

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With all due respect, the ability to download customer phone numbers to the physical phone is not an innovation, it's is a business standard.  I am certain that most of the folks here had prior phone systems with this as a standard feature.   I would be interested to hear what other improvements have moved the implementation of this basic feature down the list of priorities .   I believe being able to dial our customers in an easy, efficient manner would be a goal for a system marketed as useful to a multi phone office environment. 
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John Graham

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I agree. A company wide directory as well as personal contacts seems to me to be at the very basis of a "business class" phone system, since the whole point of that system is contact.  Outlook, for example, has several options for contacts, including company wide contacts (of customers, not employees), and personal ones.  Telling us to "program" each individual phone is NO alternative at all.  It takes too long to program numbers into one phone, no less 4, 10 or 100's of phones.  Simpler to just download it like we did with our last system.  Do it once and/or make changes once, and everyone has the contacts/changes.

It was my fault for not realizing Ring Central did not support this in the first place. This seemed like such a BASIC feature, that I was shocked when I found out it was not supported. I'm sorry I prepaid for a year.  Not sure I will be here next year.
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Patrick Godknecht

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This is the game RingCentral plays with there customers. I suggest everyone take this concern to the facebook page as I have. https://www.facebook.com/ringcentral/posts/10157378282968989?comment_id=10157379994613989&reply_... They want us over here out of the public eye, so more people can become unhappy customers. They have no intention of adding this most important feature in the near future, possibly ever.
I too have been posting the boards and get the same response. when we joined a year ago I was told this worked only to find out it only works if I use online service and not the polycom phones. we keep being told its coming soon but when. we have over 600 contacts that need to be on everyone's phone, we cannot spend days inputting then to each phone individually. Ring Central was sold to us a state of the art business system but its not. if we had not spent over £1,500 on phones we would leave and join another supplier. its time to come clean and tell us the truth about your system and when it going to offer, what I can only describe as a basic business function.
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Liam

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This reply was created from a merged topic originally titled Sync Google contacts with Yealink W56P desk phone.

Hi, I am a UK customer with a Yealink W56P (2 handsets). We have Google contacts set up and working with RingCentral.

My request is to have the ability to sync our contacts to the Yealink phones. At the moment we are having to manually dial each number to make calls.

The only suggestion support could offer was to manually enter the contacts directly into the desk phone - but we have hundreds. They did mention this feature is in development, any idea if/when this might be available?

Thanks in advance for your help,

Liam
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Chris Farmer

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This reply was created from a merged topic originally titled Polycom VVX600 download Users Contacts from ringcentral Cloud.

UK Account

It would be very handy if the Polycom Phones could download the users contacts directory.  Currently it can not be done and the phone itself has no way of importing a list of contacts.

A typical use would be to enable users to keep only a single location up to date
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Emily Keep

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This reply was created from a merged topic originally titled Caller ID on desk phone.

You can add personal contacts to the online account and the desk app and the mobile app but the caller id will not show up on the desktop phone. We use the desktop phone primarily. We are a property management company so I have our tenants and owners names and phone numbers added to our contacts. I would like to be able to see who is calling before I answer the phone. I think this would be a valuable asset to the phone and a huge selling point. 
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Timothius

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I recently switched to RingCentral, and like so many others, I did not inquire about syncing contacts, because it seemed like such an obvious feature.  I can see that the posts related to this issue are many years old.  I am baffled by this limitation and I am already planning my exit from RingCentral if this issue is not resolved quickly. As a small but very busy law firm, we simply do not have the time to enter contacts manually.  I am incredulous!
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BerksRunner

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In fairness to Ringcentral, their smartphone apps and the softphone product do not have this limitation, and they are great products -- excellent connectivity with all contacts synced as one would expect.  
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Timothius

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If I am in error, please enlighten as to how one can sync the contacts from the desktop phone app to the physical desktop phone, and I will gladly apologize. If much rather have the feature than be right.  
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BerksRunner

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No -- I am suggesting that you may use the desktop App in tandem with the physical phone (or by itself without the physical phone if the user's computer is configured to with a bluetooth headset etc).  
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J.B. Ferguson, Champion

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BerksRunner,
While I agree that the Windows app and the mobile app do sync properly, it is unfair to compare it to what customers have asked for in this feature request. While they can all do what you are suggesting, it now runs into other issues, such as the timing of the handling of the Desktop and Mobile app. If I was to work that way, as I'm sure that others would concur, I would have my desk phone, my Windows app and my mobile app all ringing at the same time!
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Thomas Wright

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Our organization has also been urgently seeking a feature along these lines for some time now. It is critical that our business be able to port contacts in such a way asap. We have a range of ring central polycom vvx-500 phones, but without being able to identify contacts on incoming calls it makes routing to correct people and departments incredibly difficult. It is critical for our ring central business relationship that we can resolve this.
(Edited)
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Sylvia Nagy

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Account type  - UK 
A brief description of the business - we selling automation parts 
A high level description of the product or feature being requested - syncing contacts to desk phone
A typical use case scenario explaining how your business would use the feature  - I receive a lot of incoming calls from my clients and often I dont know who it is--- would be great if I had this feature so i know which client I am speaking too--- this is very important to maintain a customer relationship and my company can benefit from more sales
Benefit of such feature -see above
Include any related case number if applicable
ref:_00D80aRUX._5003414rZp9:ref ---- case number: 07468946 
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LORD

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  1. Account type: Office Standard 20 line
  2. A brief description of the business: not discussed
  3. A high level description of the product or feature being requested: Synchronize online account contacts to deskphone
  4. A typical use case scenario explaining how your business would use the feature: customer can go to the company directory or personal directory and find their contact list. 
  5. Benefit of such feature: ease of use
  6. Include any related case number if applicable: 07596852
  7. Number of Users and/or Digital Lines:  40 users / 35 digital lines
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Cameron Jones

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Hyderus for UK 
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grITty

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Is there an update on when this might be implemented? We're able to get the caller ID function working (contacts loaded into the RingCentral admin portal are recognized when calling) but the contacts aren't syncing on the phone. We need to update hundreds of contacts at a time, so the manual option is not feasible.
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BerksRunner

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I seriously doubt this will ever be implemented due to any number of reasons -- variability between different phone models perhaps being primary, but also, I'm sure they are looking forward into the not-so-distant future when physical phones will be rendered obsolete by constantly improving soft phones and computer hardware. If you haven't tried the Ringcentral soft phone -- either the PC/Mac version or the phone app version -- it is quite impressive, and it is able to access the full directory, etc.
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grITty

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A soft phone really isn't an option in a school--we have to have phones located in all classrooms and hallways for safety reasons, along with elevator control rooms, etc.
People also just really like the feel of a desk phone. I don't think they're going anywhere in schools any time soon--the quality is just so much better when on the desk phone vs. the soft phone. There are a set number of phones that RC supports & it seems reasonable to add this feature to that set of phones that are automatically provisioned by RC.
(Edited)
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BerksRunner

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Ok, but even for the scenario you describe, it really is just a matter of time.  Heck,  I'll bet the tech has already arrived at the point where ipads could be mounted on hallway walls to provide access to quick messaging and voip features.  We are almost there.  Just like you never see a fax machine anymore, very soon you'll never see a "conventional" phone anywhere.
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grITty

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But, in the meantime, RC is still selling and actively promoting the sale of desk phones and those of us who have invested in the hardware expect features that are basic to other systems.
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Julie McDonald

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Exactly.  Don"t behave as if your system has a feature its does not...Downloading phone lists to physical phones is NOT an innovation.  Tell folks up front they will not be able to do this and then let them decide of they want your product.
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Brandon

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From my perspective as a person who is a software engineer, entrepreneur, and also uses company desk phones is that they are not going away. The reasons being that they are: cheaper, quicker, and easier to learn, deploy, maintain, and update/upgrade than something like an iPad –most companies have a centralized server that handles all of these things. Physical desk phones are simpler and less prone to break or have malfunctions especially when it comes to the software side of it.

No one wants to hold a device like that for long to their ear and not to mention they have to be constantly charged. Nothing is better so far than talking on a physical phone handset in terms of quality (holding it, audio, signal, etc.). Let’s not also forget all the one-touch physical buttons that a desk phone provides that allows you to call someone within the company instantly without searching through a list of employees. Oh, and there’s push-to-talk for an assistant to instantly talk to their boss in their office.  

As far as something simple as to sync contacts it’s very easy from a technological standpoint. All RingCentral needs to do is allow us to setup a virtual LDAP server or have a service that mimics its protocol. Another solution is to have a backend API that allows us to pull RingCentral contacts and then update an existing or third-party LDAP server that one would subscribe to. I’m sure there are more solutions but this isn’t meant to be exhaustive.

To end, I do believe soft phones have their place and use and I’m not opposed to them. In fact, I use both, but when it comes to cost, speed, quality, and convince (when I’m in the office) nothing so far has yet to beat the desk phone.

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Joseph Desmond

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Ditto to all of the above. Cell phones have synced contacts for so long that most people do not know the phone numbers of their loved ones, let lone their business contacts, by heart. Pretty stone age that the desktop phone does not sync contacts. 
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Talanton_Insurance

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Is there any ETA or workaround for syncing contacts across Ringcentral applications and desktop phones? 
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grITty

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I contacted support and they said an engineer hadn't been assigned and an ETA was not in progress. They suggested "voting up the issue"....I think it was a recorded message lol.
 I'm going to contact my sales rep to see if there are other avenues to pursue. They're always asking for recommendations for new clients---I don't see that happening until this is resolved.
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Liam

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Ring Central please stop ignoring this issue.
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Julie McDonald

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So, essentially the answer is NEVER.  They have our money, we have the phones.  They have absolutely NO intention of ever fixing this.  The best you can do is warn other businesses against this system if they plan on having actual phones at their desk.
(Edited)
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Talanton_Insurance

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This reply was created from a merged topic originally titled Import Contacts to Cisco 8861.

How do we import contacts to Cisco 8861 desktop phones and/or sync with RingCentral contacts?

We recently started upgrading users to the Cisco 8861 desktop phones. Is there a way to either synchronize RingCentral contacts with this desktop phone, or to import a list of contacts directly to the phone?

With hot desking I understand a user's contacts will appear when they log into any 8861, so there must be some mechanism to transfer contact data between phones. So far, I can find it. It makes no sense for us to manually enter contact info into digital desktop phones that are connected to our RingCentral account via the internet.

Suggestions are welcome and appreciated!

Thank you.