Polycom Phone Firmware Update (VVX Model)

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  • Announcement
  • Updated 3 years ago
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Beginning the evening of September 7th, a new version of the Polycom firmware will be available on our registration server. During the week of September 12th, between the hours of 11 p.m. and 3 a.m. Pacific Time, we will update your phones. 

If you restart your Polycom VVX devices after September 7th, but before your scheduled maintenance, the phone will automatically update with the new firmware. 

Important:  This process can take up to 30 minutes to complete depending on the network speed. Do not interrupt (unplug the phone) during the installation process. The reboot can happen any time during the service window. If you are on the phone during the reboot, the call will get disconnected. 

To identify the version of the phones please check Menu > Settings > Status > Platform > Application > Main


Changes in this release:

• Improved Call Transfer User Experience - For details visit: Transferring calls via IP phones

• Improved bandwidth when using PC port on VVX device
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Mike, Official Rep

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Posted 4 years ago

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Kim, Alum

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Official Response
To update the Transfer settings, go into the phone and set the settings: 

      Menu > Settings > Basic > Preferences > Default Transfer Type