Polycom phone has been randomly dialing other in office extensions without me pressing any buttons.

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My Polycom phone has been randomly dialing other ringcentral extensions without me pressing any buttons. I'll be away from my desk and suddenly hear our hold music trumpet out of my office and auto attendant asking me to hold a moment while it connects me.  This isn't happening with any other phones in the office. What's the deal?
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Alex

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Posted 4 years ago

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Andy Thompson, Sales Engineer (SE)

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Hi Alex,

Are you using a touchscreen phone?  Did you purchase the device from RingCentral?  If so, how long ago did you purchase the device?
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Alex

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I am using a touch screen phone (VVX 500) and we purchased the phone less than 60 days ago.
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Alex

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We purchased them from RingCentral, yes.
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Mike, Official Rep

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HI Alex,  It's sounding like you may have a defective phone. Can you give us a call to verify and we'll help get it exchanged if it's confirmed defective. 
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