Polycom VVX 410 - Password resets to default on each reboot

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We have VVX 410s we purchased from a 3rd party.  Ever since the latest firmware release (UC Software, Updater, the phone alerts if a default admin password is in use.  We can change the password no problem.  When the phone is rebooted, the password returns to the default.  

Has anyone seen this or know why its happening?  Maybe I'm missing something?
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Billy O'Neal

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Posted 4 years ago

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Mike, Official Rep

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Official Response
We understand your concern and would like to assist anyone with this issue.  Because the scenarios are different for each user, we'd like to handle this on a case by case basis, so please feel free to contact live support and discuss the solutions below. 


If the customer sets the Admin password locally (phone web ui) it will reset after a reboot when connected to RC. The possible solutions are:

Custom config : With help from RC support/SE submit a custom config with an Admin password provided by customer IT. The benefit is the Customer IT can still have admin access.

 RC Lock - Lock the Polycom phone with help from RC support that will change the Admin password to a RC generated one. RC canot share the passwd withthe customer so customer IT have no admin access to the phones when connected to RC.
NOTE:  Only manually provisioned phones will maintain the customized password. (does not apply to assisted provisioned devices). 

Contact RingCentral Support