Polycom VVX310 extension blinking green when phone is not in use

  • 0
  • 2
  • Question
  • Updated 1 year ago
  • In Progress
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution has become inactive, or information contained in this thread is no longer accurate. If you have a related question on this subject, please post a new topic.

US account, Case # 05551615. Three of the phone line extension has started a green blink on all of the Polycom VVX310 in our network. The line and phones are not in use and the extensions are blinking as if someone is using the phone or has it on hold. There is also a phone headset displayed. This just start last week. Does anyone know answer how to repair this issue?          

Photo of Lance K

Lance K

  • 282 Points 250 badge 2x thumb

Posted 2 years ago

  • 0
  • 2
Photo of Mike

Mike, Official Rep

  • 91,080 Points 50k badge 2x thumb
Hi Lance,  Just letting you know we've opened case case 05561606 and someone will be getting back to you.

Mike
Photo of Kyla Hollen

Kyla Hollen

  • 60 Points
we have the same problem!!!!! We need help.
Photo of Mike

Mike, Official Rep

  • 91,080 Points 50k badge 2x thumb
Kyla, if you have not done so, please open a support case. I've been notified this might be a system problem that engineering is working on. 

Photo of David Walsh

David Walsh

  • 60 Points
Please add my organisation to the list of customers with this issue.  We have had it accross all of our phones for at least 3 weeks now.  Case number is 05520488.  My C Level managment are now asking us to review new phone systems.

David
Photo of Lance K

Lance K

  • 282 Points 250 badge 2x thumb
It appears these extensions are showing incoming calls under RingCentral for Windows program under the HUD settings. The phones are not ringing.  









  
Photo of Ace

Ace, Official Rep

  • 180 Points 100 badge 2x thumb
Hello Lance,

This is a system wide issue that our engineers are working on. We will update you via email or in this thread once this is fixed.

Ace
Photo of Lance K

Lance K

  • 282 Points 250 badge 2x thumb
Any resolution on this issue yet?   
Photo of Mike

Mike, Official Rep

  • 90,988 Points 50k badge 2x thumb
Sorry Lance,  We don't have an ETA for this one yet. If you've opened a case then you'll get an email notification when a fix is pushed out.
Photo of chris

chris

  • 66 Points
This is annoying and needs to be fixed RingCentral

This conversation is no longer open for comments or replies.