Polycom VVX310 extension blinking green when phone is not in use

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US account, Case # 05551615. Three of the phone line extension has started a green blink on all of the Polycom VVX310 in our network. The line and phones are not in use and the extensions are blinking as if someone is using the phone or has it on hold. There is also a phone headset displayed. This just start last week. Does anyone know answer how to repair this issue?          

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Lance K

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Posted 3 years ago

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3 years ago
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Mike, Official Rep

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Hi Lance,  Just letting you know we've opened case case 05561606 and someone will be getting back to you.

Mike
2017-03-15T21:40:57+00:00
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Kyla Hollen

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we have the same problem!!!!! We need help.
2017-03-16T18:05:15+00:00
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Mike, Official Rep

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Kyla, if you have not done so, please open a support case. I've been notified this might be a system problem that engineering is working on. 

2017-03-22T13:51:29+00:00
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David Walsh

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Please add my organisation to the list of customers with this issue.  We have had it accross all of our phones for at least 3 weeks now.  Case number is 05520488.  My C Level managment are now asking us to review new phone systems.

David
3 years ago
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Lance K

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It appears these extensions are showing incoming calls under RingCentral for Windows program under the HUD settings. The phones are not ringing.  









  
3 years ago
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Ace, Official Rep

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Hello Lance,

This is a system wide issue that our engineers are working on. We will update you via email or in this thread once this is fixed.

Ace
3 years ago
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Lance K

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Any resolution on this issue yet?   
2017-04-07T19:05:19+00:00
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Mike, Official Rep

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Sorry Lance,  We don't have an ETA for this one yet. If you've opened a case then you'll get an email notification when a fix is pushed out.
3 years ago
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chris

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This is annoying and needs to be fixed RingCentral

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