Poor audio quality for hold music

  • 0
  • 2
  • Idea
  • Updated 1 year ago
  • (Edited)
Hold music is usually not a very important topic, but it speaks to the quality of the company when you are waiting to talk with someone. The hold music with RingCentral is abismal at 8khz. Most music is played back at 128khz and above. I'm not asking for you to drastically overhaul your call and hold music quality, but a low standard of 96khz would be acceptable. That is radio quality, and these days it's not asking much regarding bandwidth.
Photo of tomasro

tomasro

  • 90 Points 75 badge 2x thumb
  • annoyed

Posted 1 year ago

  • 0
  • 2
Photo of Brandon

Brandon, Champion

  • 19,550 Points 10k badge 2x thumb
Music on hold quality can be difficult and complicated these days due to various codecs in use. Particularly some unique ones used by mobile carriers. They are highly optimized for voice and tend to block out music and background noise. That said I am guessing you are hearing poor quality from mobile phones? And have you tried the few canned musics that RC has optimized for mobile?
Photo of Brandon

Brandon, Champion

  • 19,550 Points 10k badge 2x thumb
Also notable is that that the public telephone network digitizes voice to 8kHz so any recording above that is really pointless. There are some exceptions with voip like an end to end voip call, but the lowest common denominator is still 8kHz..
Photo of tomasro

tomasro

  • 90 Points 75 badge 2x thumb
Well, other call services have better hold music quality, which is why the feature is suggested