poor call quality

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I am having a really awful RingCentral experience. I cannot get someone to pick up when calling customer service. I have been on hold for 7 minutes. I tried earlier and sat on hold for 22 minutes. I am also waiting trying to chat with someone and have been waiting for 18 minutes for an agent to be available. I have "opened a case" but haven't received a response. II have tried all the fixes with routers, network, etc. My callers can't hear me. When they can the qualify is embarrassingly atrocious - every third word is dropped, etc. Any suggestions?
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Robin Melone

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Posted 1 year ago

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RC-Installer, Champion

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Is this just today or from the very first time you engaged with RingCentral

Has it ever worked with clear call Quality

I'd be happy to talk with you

630-975-1200

My name is Chuck I'm a certified RingCentral installer

Thanks
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Robin Melone

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It has never been great.  It has been horrendous for the past few months.  In office, on computer, on phone, on wifi, etc.  
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Mike, Official Rep

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Robin,  I'm unable to locate the case number.  If you reply with the case number I'll do my best to escalate this. Also, there was some higher call volume earlier today.   At this moment, there is no waiting if you call in.,

Mike
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Robin Melone

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Where would I find a case number? 
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Mike, Official Rep

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You would have likely received an email with the case info.  How did you open the case?  I'm guessing there's not actually one open since I don't see it tied to your account, unless it's associated with a different email/profile than what you are using on this Community.

You can also view your cases by logging in with this link:




If you need to open a new case you can use this button:



Or of course you are still welcome to call in. There are still no calls waiting at this moment.

Mike
(Edited)
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Robin Melone

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I did not receive an email.  I called in.  I was told the advanced team will call back.  Waiting now
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Mike, Official Rep

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OK. thanks for the update.
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Chris Duquette, Champion

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has your quality improved since your issues began? remember the RC service is only as good as the connection its using, even if you have your routers set correctly, if the provider is having a problem your RC service would experience it as well.