pop up identity for Outlook .... Packet 8 (or 8x8) has a software patch that can tell me who is calling in when someone dials my number. It is (used to be) linked to my 2013 Outlook and would give me all the stats I needed without having to second guess. I don't use my cell phone as much because I live in the high mountains so I need something for my desktop system ... I feel this would be a huge addition for Ring Central and would bring in more of the investment services into your foray. Can this be done?