Porting Question

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  • Updated 2 years ago
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All,

I currently have an e-Fax number with another provider that I want to port to Ring Central. At any point during the transfer process will faxing be down (unavailable) for that particular number I'm trying to port? Thanks. Best.

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WWP ITOps

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Posted 2 years ago

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Brandon, Champion

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In general,  it should be transparent.  Additionally, since fax machines will retry if they don't get through the first time I would not expect to miss any faxes.  
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Troy Hess, Service Delivery Manager

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Great question.   I am actually a member of the porting department and I can assure you that downtime is not part of the porting process and once a confirmation has been received that the number will port, that transition from the losing provider to the new provider is pretty seamless. You should not experience any lost faxes.