Porting Question

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I currently have an e-Fax number with another provider that I want to port to Ring Central. At any point during the transfer process will faxing be down (unavailable) for that particular number I'm trying to port? Thanks. Best.

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Posted 4 years ago

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Brandon, Champion

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In general,  it should be transparent.  Additionally, since fax machines will retry if they don't get through the first time I would not expect to miss any faxes.  
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Troy Hess, Alum

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Great question.   I am actually a member of the porting department and I can assure you that downtime is not part of the porting process and once a confirmation has been received that the number will port, that transition from the losing provider to the new provider is pretty seamless. You should not experience any lost faxes. 
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Rich Owens

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Hey Troy! How do I cancel a porting order? The customer gave me the wrong numbers to port and shame on me for not double checking.
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Jessica - Community Moderator, Official Rep

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Hey Rich, 

Give the porting department a call at 888-898-4591 option 4.