How do we create a custom Subject link in the Call Activity Log?

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  • Updated 6 years ago
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Page 7 of the SalesForce/RC user guide (http://netstorage.ringcentral.com/gui...) shows how the app will log a call. It even says "the App display will

start showing a call timer and a form **to enter a Subject** and Comments about the call"


Right now, even when we manually input a custom subject line, it auto-reformats to “Outbound call...”


How can we make our typed in subject line "stick"?


Thanks for any help you guys might have!

-Shanda

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Shanda

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Posted 6 years ago

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Desiree, Alum

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Hi Shanda,

I'm sorry about that. I've reported your issue to our Product Team and will let you know when this is resolved.

Thanks and again - I'm very sorry you're running into this.

Desiree
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Shanda

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I haven't heard any more on this issue. Can anyone help?
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Desiree, Alum

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Hi Shanda,

I'm sorry that I don't have any updates. Once I do I will update this post immediately!

Thanks.

Desiree
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Gregg

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I have this same issue and it is a bummer because it requires us to save the call log, then go back in to SF and edit it again, wasting valuable time.

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