Praise for Randey!

  • 5
  • Praise
  • Updated 3 years ago
In response to Bethany Waldo on FACEBOOK: http://www.facebook.com/1015371692079...

Hello!

I just completed the survey I received via email, but wanted to rave about Tier 2 Customer Support Rep, Randey, a little more. There was a comments section for the Chat Support, but nothing for my rep - and he was awesome.

Unfortunately, my case was a pretty strange one - it got passed around between departments and took over 2 weeks before the issue was resolved. During all this hullabaloo, Radney ran regular tests with me and on his own to check on the progress of the case and kept me in the loop the entire time. When I would call in with a question or concern, he would always either take my call immediately, or call me back within the hour. Radney was extremely professional and diligent while working on this issue with me and I am so happy to have had the pleasure of working with him! Cheers, Rad!
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Posted 3 years ago

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Thank you for this feedback! We appreciate you taking the time to respond!

Mike