Pre-Chat Form Variables

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I'm searching for any information on retrieving the information entered on Pre-Chat forms. I'd love to be able to use the information on these forms to route my chats w/o having to rely on the outdated ASKCALLER tool.

Does anyone know where/how to retrieve these values?

Thanks!
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Steven H.

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Posted 9 months ago

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Saadet - Community Support, Official Rep

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Hey Steve,

Could you provide more information? Is this for our Contact Center Package?
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Saadet - Community Support, Official Rep

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Hi Steve, did you still need help?

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