Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution has become inactive, or information contained in this thread is no longer accurate. If you have a related question on this subject, please post a new topic.
The presence status isn't consistent. If my coworker and I both try to answer a call at the same time, the presence status won't show up for the person answering the call. It works most consistently if we are talking to someone else in the office or we called out, but it is very inconsistent if we answer an incoming call.
I've tried re-setting the presence status on our Ring Central dashboard and I've unplugged all the phones so they will update.