Presence on deskphone shows on a call, desktop app shows available

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This conversation has been merged. Please reference the main conversation: Desktop App: HUD/Presence showing incorrectly status

We have a couple of users whose phones are showing on other users' desk phones as on a call. However, they are not and their desktop presence also shows available. When you attempt to call their extension, it sends you to another user's extensions.
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Posted 4 years ago

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Mike, Official Rep

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Hello KMAY

This is probably caused by a network issue.  You'll first want to double check that your router is correctly confibured. 

Network requirements?

Port 80, 443, and ports 5060-6000 are what the phones are going to use to do presence.They need to be allowed both inbound and outbound for the ranges noted in the Network Requirements.

If you still have issues, please open a case and supply us with the account details, extensions, etc. 

Then if you would like to reply here with the case number we can help follow up on it with you. 


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