This conversation has been merged. Please reference the main conversation: Presence Status controlled by Extension behavior instead of Phone behavior
Include the Following:
- Inbound calls to 1 of 4 incoming lines come in and go through a call queue rolling from one set of people who answer to another.
- The person who answers is shown to be speaking on the extension of the main line, not the line of the individual who answered the phone. We need the reception area to have visibility to who is on the phone vs. who is available
- 3 calls to customer service.
- If desk-phone related, have you rebooted phone? YES
- Number of Users and/or Digital Lines affected. 3+