Presence on roll over lines

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  • Updated 5 months ago
Merged

This conversation has been merged. Please reference the main conversation: Presence Status controlled by Extension behavior instead of Phone behavior

Include the Following: 
  1. US
  2. none
  3. Inbound calls to 1 of 4 incoming lines come in and go through a call queue rolling from one set of people who answer to another. 
  4. The person who answers is shown to be speaking on the extension of the main line, not the line of the individual who answered the phone. We need the reception area to have visibility to who is on the phone vs. who is available
  5. 3 calls to customer service. 
  6. latest
  7. If desk-phone related, have you rebooted phone?  YES 
  8. Number of Users and/or Digital Lines affected. 3+
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Rod Scharber

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Posted 5 months ago

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Saadet - Community Support, Official Rep

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Hey Rod,

Are you looking for help with this issue or are you posting a feature request?
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Rod Scharber

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Hello Saadet,

I need help to resolve this issue and customer support asked me to post online. That felt like a lower level of service than having this handled by the staff at the company we are paying but, it's worth a shot. We need the system to behave like a landline system would in order to function efficiently. In most cases it does. This is one area of opportunity. 48hrs and counting on an option of help for this request. Hopefully, we can see some progress made soon. Thank you for your reply. 
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Saadet - Community Support, Official Rep

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Hey Rob,

I took a look at your recent case and see what you're trying to accomplish. Unfortunately, Presence is limited with the way you have Call Forwarding set up. I'm going to be merging this to an existing Feature Request that is asking for this behavior to change. 

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