Our auto-receptionist is only getting the presence lamp for users when those users have made "outbound calls". If users answer an incoming call, then the user doesn't show busy on the auto receptionists desk phone or the Desktop HUD. This creates a big problem because the auto-receptionist is trying to transfer new calls to the user that just accepted a call.
All users presence is set to "On".
Our call handling for the auto-receptionist is to ring several users simultaneously.
Our User phones are Polycom V311 and the Auto-Reception uses Polycom V411.