Presence partially working

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  • Updated 5 months ago

Our auto-receptionist is only getting the presence lamp for users when those users have made "outbound calls".  If users answer an incoming call, then the user doesn't show busy on the auto receptionists desk phone or the Desktop HUD.  This creates a big problem because the auto-receptionist is trying to transfer new calls to the user that just accepted a call.

All users presence is set to "On". 

Our call handling for the auto-receptionist is to ring several users simultaneously. 

Our User phones are Polycom V311 and the Auto-Reception uses Polycom V411.
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WYATT

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Posted 5 months ago

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Robert Incorvaia

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Hello Wyatt. How are you doing the simultaneous ring... are you using an extension or are you using a call queue? If calls are ringing to an extension which in turn is set to ring multiple other extensions, then it will not properly show presence. You need to route the calls to a queue that is set to ring multiple extensions... then it should properly show presence.
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WYATT

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It is setup to ring phone numbers in the simultaneous ring.  I'll change to extensions and hope that fixes.  Thank you!