Presence Reset not Changing Polycom Desk Phone

  • 0
  • 1
  • Question
  • Updated 10 months ago
  • In Progress
Trying to change the Presence numbers on my desk phone (VVX 411).  The changes take and show while in the configuration setup online (, but don't make it to the actual phone whenever I select a reset of the phone to push those changes.  Any thoughts?
Photo of William Quigg

William Quigg

  • 90 Points 75 badge 2x thumb

Posted 11 months ago

  • 0
  • 1
Photo of Saadet

Saadet, Employee

  • 69,422 Points 50k badge 2x thumb
Hey William,

Where did you get your phone from? If you bought the phone from us, you should check with Support about what's going on. However, 3rd party devices don't support the Presence feature.