Presence Settings - Answer Another User's Line

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  • Updated 5 months ago
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Hello! I have three lines at my company....I'm trying to figure out how to answer a call from someone else's line, but through my phone
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Cameron

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Posted 2 years ago

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Bob Robinson, Champion

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Add them as a button on your phone via the Presence feature and then turn on the check box for having your phone ring whenever someone is calling the other users.  In that user's Presence setting, they would need to go to the Permissions tab and allow you to answer their calls.
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Len Rosen

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is this the setting?  Ring my phone when any user I am monitoring rings

if so, wont the phone ring even when putting a user on hold??  dont want that
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Len Rosen

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is this the setting?  Ring my phone when any user I am monitoring rings

if so, wont the phone ring even when putting a user on hold??  dont want that
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Saadet - Community Support, Official Rep

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Hi Len, at this time the behavior is as you described.... There is a feature request to have this changed but there's no ETA on it.
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Maar

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Where is the presence feature?  I'm trying to get our president's phone to ring on on the EA's phone.
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Saadet - Community Support, Official Rep

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Hey Maar, you can learn more about Presence here.