Presence shows 'Busy' instead of 'Do Not Disturb'

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  • Updated 3 years ago
When a user sets their presence status to 'Do Not Disturb' in the desktop app, it appears as 'Busy' on the desktop app. When they set their desk phone to 'DND', it doesn't change their status in the desktop app.
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Posted 3 years ago

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Mike, Official Rep

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Hi FionaA,  

What you've described is normal behavior, but, I can understand why you would want them to be in sync.  I'm going to change this post to a feature request so it gets reviewed by our product team. 

Anyone else who would like to see this changed, please comment and  vote above. 

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Prior to the software change this year, the Polycom VVX410 system in the office was able to be used to show status. For example, pushing the DND soft key on one's phone, would display on others phone with a red bar. Currently, a red bar only shows up if they are on the phone, but the way it functioned before allowed us to know they were busy (not at their desk or on their cell phone). I really liked this functionality, please make this available again.