Presence working for outgoing calls, not for incoming calls

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Our setup is as follows:  We have 5 lines, they are all Polycom 650.  We have the rules set up so that if any phone rings, it will ring all phones simultaneously.  

I turned on Presence on all phones.   When a user makes an outbound call, it shows the user with a red light on the other phones.  This is correct functionality.  

However, when an inbound call comes in, let's say User #1 picks up the phone.  It doesn't show the red light for User #1 that they are busy.
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Posted 5 years ago

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Sorry nobody has responded to this yet. If you are still having problems can you reply and let us know?

Mike 

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