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I am having issues with calls that come into my direct line that when I press 1 to accept the call RC does not seem to receive the input tone and eventually sends the caller to voicemail.
Caller dials my direct number
The call is forwarded to my person Verizon cellphone
The I answer the call and I am prompted to press 1 to accept the call
When pressing 1 the prompt message continues to play
Even if you repress 1 the message continues till it say we did not receive a reply from you
Past 2 weeks
Random times of day
Random location including out of state
No specific inbound caller issue (but it appears some callers it happens more often to)
Moto Z Force Droid
Cell service strength 4G and will happen at all levels of signal
Seriously need assistance on this issue. We try to replicate the following and there is no rhythm or reasoning to the problem.
Time to transfer the call first to speakerphone (driving alot) and then pressing 1
waiting to press 1
pressing 1 first then transfer to speaker
It happens to all scenarios, seldomly can it happen back to back on calls.
This needs to not happen as I need the calls to come in due to my work it can be highly embarrassing when you have a scheduled testimony and you cannot retrieve the call......