Prevent dialing outside number

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Hi everybody,

One of our plant managers wishes his warehouse people to not be able to dial outside lines, only internal extensions.  

I was wondering if this was possible with RingCentral Standard?

Thanks,
Jeffrey Pascone
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Jeffrey Pascone

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Posted 2 weeks ago

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Chris Duquette, Champion

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Not sure how to accomplish that. What if there were an emergency and someone tried to use that line? i'd assume 911 would be the exception and that there would be a way to never stop someone from calling for help. 
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Saadet - Community Support, Official Rep

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Hey Jeffrey,

The only way I could think of maybe doing this would be through Custom Roles (only available for Office Premium and Enterprise). But Chris does bring up a good point...it might disable dialing emergency lines which wouldn't be good
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Jeffrey Pascone

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I believe you are correct Saadet with Custom Roles. Unfortunately upgrading our entire business to premium to enable this feature on one or two lines is not cost effective. 
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Chris Duquette, Champion

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Check with your account manager, they should be able to help out with some work around. “Limited extension” may be one of them. I almost put one in for a customer of mine, it allows you to answer calls and stuff but with limited functionality. This way you don’t have to upgrade everything for a couple phones that will rarely get used.