Prevent Trial Account Sign-ups From Customer Domains

  • 0
  • 1
  • Idea
  • Updated 2 months ago
1. US account with 16 offices around the world
2. Consumer Electronics and Accessories
3.& 4. Some of our new hires jump the gun and sign up for a RingCentral trial account before their phone request is serviced. When we go to add them to the system we get the Email is Already In Use error, and then have to wait about a day for a support ticket to be serviced to remove the trial account.  My suggestion is to allow customers to specify the domain(s) from which RC should not allow trial accounts to be created to prevent this from occurring.
5. This would save the customers and RC support wasted hours killing trial accounts
6. Multiple cases have been opened and closed.
7. 1000+ digital lines
Photo of Jeff Salisbury

Jeff Salisbury, Champion

  • 1,416 Points 1k badge 2x thumb

Posted 2 months ago

  • 0
  • 1

Be the first to post a reply!