Previous User greeting still active

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  • Updated 1 year ago
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When clients call, they are getting the voicemail for the person previously using the extension. I have recorded custom voicemail under User Settings but still coming up with wrong greeting. Please help
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Jeff Gullickson

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Posted 1 year ago

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Admin Portal

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Double check the recordings found in the Screening, Greeting & Hold Music tab - or - double check the Record User Name under User Details tab - or - verify no advanced rule are not enacted - or - verify no separate greeting for after hours.
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Saadet - Community Moderator, Official Rep

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Hey Jeff! Did the above suggestions help you?