The pricing structure is unreasonable and executive leadership needs to understand this. If an extension receives more than 10 calls in a month that get forwarded to a mobile device your account gets charged $50 + fees and taxes (about 30%). If you have a dispersed team that works mostly off mobile devices this cost per extension is greater than the cost of a full line from the mobile carrier. Why would you want to drive away use of extensions. Relative to other costs in my business (Microsoft O365 monthly Premier user - $12, QuickBooks Online - $38 for my business), an extension costing $65 is crazy. Until this pricing policy is changed, I will cancel my extensions. Unfortunately, this takes away a lot of the RingCentral value.
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