Fax: Print faxes error "An error occurred on attempt to automatically print fax..."

  • 0
  • 2
  • Question
  • Updated 2 years ago
  • Answered
  • (Edited)
I am having a problem auto-printing my faxes from the RingCentral Desktop app on my Windows 10 PC to my printer. It was working fine before the update, but one of my employees accidentally updated the desktop app today. I have 2 computers and the other one was updated months ago. The error I see says "An error occurred on attempt to automatically print fax. Please check your printer settings." I have checked the settings but am unsure what is wrong. I can print the faxes manually from the ringcentral app after opening it in the PDF reader but it is not working automatically. I have uninstalled both ringenctral and my printer and have added both back but that still was not the solution. I also tried running the problem in Windows 7 mode but that also did not work. Has anyone had this problem? 

I reported this problem over a year ago and it's still hasn't been fixed. The rep tried to tell me to manually print them but I receive over 200 pages of faxes a day. I can't just sit around and print them or wait to troubleshoot this problem. It's just so frustrating too. It's quite hard for me to find time to call during when my business is open and now it's 9 pm here and I see that my Ringcentral account no longer allows me to call support on a 24/7 nature.
Photo of Dom

Dom

  • 114 Points 100 badge 2x thumb

Posted 2 years ago

  • 0
  • 2
Photo of Kim

Kim, Alum

  • 43,320 Points 20k badge 2x thumb
Official Response
Dom -  I see Support was able to assist you in resolving this issue by installing an adobe reader, setting it as a default reader, and clicking the box in the Softphone to always allow this as a default program. 

Just checking in! 

How to Automatically Print Incoming Faxes on the RingCentral desktop app (Windows)
(Edited)