Problems after update

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  • Updated 3 months ago
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Is anyone else having problems after this latest update? We've got weird things happening, like multiple calls coming in from the same # at the same time, calls dropping for no reason, statuses not updating on the HUD and on the mobile app. 
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Carol Anne Hartman

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Posted 4 months ago

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Rob Byers

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I have had a few reports of the desktop app not updating user statuses and call state in the HUD. It has been sporadic and not constant. I have not taken the time yet to engage support.
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RHODES

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HUD is intermittently not working properly. Not showing correct status or not popping up window on an incoming call.
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Saadet, Employee

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Hey Carol, are you still having issues?
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Carol Anne Hartman

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Yes, still having the same problems and others. When someone other than the receptionist grabs a call (as it goes down the pre-assigned chain when she's on the phone), it just disappears. Doesn't show her that the person that grabbed it is on the call. Just vanishes. 
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Jessica - Community Moderator, Official Rep

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Hey Carol, 

Open a case with our Tech Support team and they'll check it out!