problems with RC Phone app desktop.

  • 0
  • 2
  • Question
  • Updated 3 months ago
I have been facing problems with RC Phone app desktop. Some times when I accept calls, caller can not hear me but I can hear them loud and clear. Some time I can the caller but my voice doesn't go out. I tested today with Glipp app and its working just fine but with RC Phone my voice was going out but I couldn't hear the caller.
Photo of Admin Extension

Admin Extension

  • 80 Points 75 badge 2x thumb

Posted 3 months ago

  • 0
  • 2
Photo of Christin Coles

Christin Coles

  • 618 Points 500 badge 2x thumb
I have a user that was having the same issue.  She said that she could not hear the caller.  Just static.  I checked the QoS reports and it only show one bad call.  She said that she was having issues on the other 'good' calls.
Photo of Mary Rose

Mary Rose, Official Rep

  • 5,090 Points 5k badge 2x thumb
Hello Everyone!

Please coordinate this issue with our Technical Support so that they can properly troubleshoot the issue. You may open a case using the button below;