Programming the message button on a Yealink T46G

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After newly provisioning the Yealink T46G phone.  The message button does not call the voice mail box.

So when a voice mail is left, the message light turns red but when I go to press the button, I just get a busy signal

Is there something extra that has to be done?

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Posted 9 months ago

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9 months ago
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Jessica - Community Moderator, Official Rep

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Hi Chuck, 

I found a possible answer on the Yealink Community-- hope it helps some! They advised
Please login in the phone and go to “Account > Accountx > Advanced” and fill “Voice Mail” field with the desired number, or use auto provisioning.

#Configure the voice mail number for account X.
voice_mail.number.X = 
2019-01-21T17:46:37+00:00
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ok, so is this a mis on the provisioning process?  will my changes get over written at some time?  voice mail buttons work on the cisco phones and polycom after a provision

Like I said, is it supsto work once the phone is provisioned or it is not?

thanks

Chuck
2019-01-21T18:34:11+00:00
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Hey Chuck, sounds like Support may need to look into the phone's settings and how it provisioned in order to help. I would suggest opening a case
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