Prompts Pool. Online storage for recordings.

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Currently we can only save prompts into the IVR prompts pool and select them when setting up IVR menus.  There are several other areas in the system (group prompts, user extension prompts, etc.) that need prompts - it would be nice to be able to pick from the "prompts pool" instead having to re-import all the time.
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Michel, Champion

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Posted 2 years ago

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Chris Duquette, Champion

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there is a prompts pool under the auto recpetionist tab next to IVR editor. i dont have any loaded so i can't exactly see what it would look like when multiple prompts are loaded but they should just show up there if i'm not mistaken. Danno will correct me if i am :)
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Michel, Champion

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That is part of the "IVR" only related options (Visual IVR Editor | Prompts| XML) - these prompts are only available when setting up IVR menu prompts.
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Michel, Champion

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You can also confirm that this pool is only for IVR menus, since everywhere in the system that requires a prompt does not provide an option to select from this prompts pool - you only get this option when setting up IVR menu prompts.
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Danno, Champion

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Michel's right - Prompt Pool is only for IVR.  It is a great suggestion though since it would be easier to have all the other recordings in a repository on the RC account vs. a folder on your PC, especially if you are needing to make a change and you're not at that PC with all your saved recordings.  And more so if the repository was also in the individual user (kind of like the music on hold) so the user can do themselves, like for vacation greetings and such.  And the admin repository was just for Company greetings.  I vote YES!!
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RodneyD

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I have the same issue with the Music On Hold. I have asked our Sales Team to ask for a future Feature to make that work. We have over 100 retails stores and if I change the MOH I would have to upload 100s of files in different areas to cover that. I think this should be fixed sooner than later.