Provide increased security measures.

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I mange IT for a small business and recently joined ring central. Just today while in the process of configuring the account, it seems like I was 'hacked'. Someone from a different IP logged in, deleted settings, changed email address and etc.

My settings were also deleted yesterday as well and I called to complain but they said nothing more could be done. As no one attempted to change email address, I thought nothing of it. Today I got an email saying that changes had been made and if it wasn't me then I should call up. Someone changed the admin email address and also deleted a bunch of settings. I'm not too concerned with what was deleted as this is a new account however I am concerned that better security measures can not be put in place to prevent this in the future. Is it really hard to implement stuff like:

2-factor Identification (esp when changing username/email)
IP Lock
Secret Question Answering (when changing username/email)

I really hope this doesn't happen to me again. I am currently sweeping my whole network to make sure it wasn't from any of the computers here.

Has anyone else experienced this ? 

Thanks! 

Edit: fyi, the 'hacker' thought it was funny to edit names to 'Unlucky one' .
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Unlucky One

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Posted 1 year ago

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Mike, Official Rep

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Are you by any chance using SSO (Single Sign-On)?  If so can you tell us who your provider is?  We were recently notified that a a 3rd party SSO provider had a security breach.

Mike
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Unlucky One

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its a new account. Not got around to using SSO.

Regards
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Mike, Official Rep

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Thanks for the follow up. We'll leave this as an open feature request.  

For other viewers, please note that RingCentral has not had a security breach.  It is always very important to make sure you have an adequate firewall/security software in place to guard against malicious attacks, spyware, key loggers, etc.

Mike


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