Provide support for wireless headsets and bluetooth devices.

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  • Idea
  • Updated 4 years ago
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Merged

This conversation has been merged. Please reference the main conversation: Recommended Wireless Headsets for Desktop App

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Mike, Official Rep

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Posted 4 years ago

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Alex Wood

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This reply was created from a merged topic originally titled Best Bluetooth Headset for Polycom Soundpoint?.

I would like to buy a few relatively cheap bluetooth headsets for the Soundpoint IP355..anyone know which ones work? Thanks!
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Mark Thompson

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Check a ring central website. They have a list of supported headsets. although not real sophisticated. Any bluetooth conectivity will give you basic connection, which is all the functionality you can get from RingCentral.
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Mike, Official Rep

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Here's the link if anyone wants it: Recommended headsets and speakers
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Mark Thompson

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do any of the bluetooth headsets control the RC Softphone?
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Derrik Buschatz

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The only way I think to be able to answer calls with a headset is to use the auto hotkey fix someone came up with.  Although really I haven't tried yet so I am not even 100% sure.  But search the topics for auto hotkey and you should find it.  You change the commands your headset controls on the keyboard and it is supposed to then work.
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William

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I hook up my Motorolla Bluetooth that i use for my phone through my computers blue tooth and just direct ring central to use those settings and microphone and it works like a charm. through the desktop app, wishh there was a blue tooth option for the Polycom phones
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amy

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This reply was created from a merged topic originally titled Allow approved bluetooth headsets to answer calls using the Softphone or mobile a....

I would like to be able to answer calls on either the Ringcentral app or the softphone with my bluetooth headset. Is this possible? If it is not, when will it be? Many other VOIP companies have the ability to do this.
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Mike, Official Rep

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No ETA on this, but this question has started to come up recently so well track the interest here. Thanks
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Mark Thompson

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Plantronics, Jabra, Jawbone are all you need to work on...
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Amburgey

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Any Update on this?????....I keep asking myself why our Sales organization continues to use RingCentral with the lack of response for requests.....
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David Shirk

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Been asking for this since 2011.
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Joe

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This reply was created from a merged topic originally titled Add support for Plantronics Bluetooth Headsets to Desktop Softphone.

I use a Plantronics Voyager Legend UC BlueTooth headset.  This model allows me to connect to multiple devices; I usually have it connected to my iPhone and my MacBook Pro for use with the RC Desktop Softphone app. 

Unfortunately, RingCentral doesn't have built in support for the device, so whenever I am on a RingCentral call and a call comes in to my iPhone, it cuts off the RingCentral call and switches to my iPhone since the headset doesn't recognize the RingCentral app as an actual phone, it just recognizes that audio is being transmitted to and from the computer. 

This is very frustrating, as the sound quality is great, but I can't afford to be interrupted when talking with clients.

Plantronics offers a software development kit that RingCentral could use to make the headset work flawlessly with the softphone, information can be found here http://developer.plantronics.com/community/devzone

In addition to fixing the call interruption, it would also allow the user to use the buttons on the headset to answer and end calls.

Please consider adding this, it would make the user experience much better.
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Mike, Official Rep

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All the "idea" topics get reviewed regularly for consideration, but our Product Team has to evaluate and prioritize each idea. We have several hundred pending idea/feature requests so they of course have to select the ones that will benefit the most users.  I do think this is a good idea so hopefully it will have a higher priority.  More and more users are going mobile so it it just seems like a good idea to have this functionality.  Unfortunately I can't give any ETA. 
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Joe

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Thanks again.  It looks like Plantronics has made it exceptionally easy on your end with their SDK and API, here's some more info you could pass to your developers when the topic is brought up - http://developer.plantronics.com/community/pdcblog/blog/2014/12/12/its-finally-here-spokes-wrapper-c...
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Jon Smith

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Jabra also has an SDK.  http://developer.jabra.com/.
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Mark Thompson

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Good man, Joe & Jon! Lets keep making noise. RC is a leader & would like to think they would respond. Plantronics, Jabra & maybe Jawbone.
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Joe

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I'm with you Mark, this feature should definitely be available, it would make my life so much easier!
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Uptown Realty

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This reply was created from a merged topic originally titled How do I setup Sennheiser headset with the softphone?.

I want to connect my sennheiser wireless headset to my soft phone on my pc. I have waited a lot longer than 24 hours for an answer from the support team. Any help out there?
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Jon Smith

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I have had some success with the Jabra 930 wireless headset.  I have a few suggestions for you.  

Once you install the headset, you will need to open the softphone's configuration (gear icon) and go to the audio section.  From there, you can set the mic and speaker to your headset.

You will need to configure your headset to always stay online.  The button to answer/drop calls on your headset will not work with the RC softphone.
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Jon Smith

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I have found a way to make the headset button work with RC softphone.  I wrote an application to solve the problem.  If anyone is interested, I'll be happy to share it.
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Phil C

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Jon - are you able to share? I've got 3 users with a Jabra 930 and definitely would like to see if your app can help use the answer button.
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Admin@BMBLLC

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Would you be able to write an application for the Plantronic headsets? 
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Jon Smith

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Phil C.  Send me your email address, mine is kg4iae@gmail.com  I'll be happy to send it to you.
Admin, I would love to write one for Plantronic.  Send me an email.
(Edited)
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Kim, Alum

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John's e-mail address is posted above. Please email him directly. We are removing your email address to protect your privacy from spammers. 
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Mike, Official Rep

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Thank you everyone for sharing info, and helping each other out!  If any of you would like any of your posts containing your email addresses removed so that they are not picked up by spammers, just reply here and let us know. 

Mike 
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Mark Thompson

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hi Mike. I suppose I should have my e-mail removed. Did not think of that.
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Joe

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That would be great, thanks Mike!!!  Any word on official support for Plantronics headsets?
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Mike, Official Rep

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Sorry, there's not update, or ETA yet. However, our Product team has seen the requests being posted here.  There is a lot of consideration and planning that goes into something like this so there's no way I can predict or give any sort of ETA. 
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marc

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This reply was created from a merged topic originally titled feature request Jabra headset Call Control.

after spending hours trying to get the Jabra Pro 9470 headset to answer calls on Ringcentral softphone I resorted to calling Jabra only to be told that Ringcentral's softphone doesnt support call control. This is annoying and quite an oversight imho so kindly request that this feature be added as call control works fine with skype and iphone.
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marc

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Tks, will do, let me know if the programme works.

I have just ordered a cable to connect my headset to desk phone so that will resolve the issue. was hoping to ditch the brick but looks like the softphone isnt up the the job. I guess as long as RC sell desk phones there isnt any urgency to SP as good as it could be.
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Joe

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This thread seems to be getting a lot of attention, so I'm going to keep posting here hoping it will get bumped up on the priority list at Ring Central.  One of their corporate offices is right around the corner from me so maybe I'll drop by one day :-)
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Edward Zohn

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This reply was created from a merged topic originally titled How do I use a standard bluetooth headset with RC For Windows Softphone?.

I want to start using the softphone feature on RingCentral for Windows. I have a standard mobile phone Bluetooth headset - a Plantronics Explorer 395. What type of USB Bluetooth adapter do I need to pair with the headset for softphone use?
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Jon Smith

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First, most laptops built after about 2010 have bluetooth already built in.  Check that first.  If it doesn't have bluetooth built in, you will probably need to get a USB bluetooth dongle.  These are relatively easy to find at most big box electronics stores, and on Amazon ($5-$20).

Second... here's the big problem.  The bluetooth device needs to support A2DP audio for it to work with RC softphone.  Most bluetooth headsets do not support this.

Third... Assuming all goes well, and you get the device installed, You will need to go to the audio settings on RC and change the mic, and speaker deivces to your new bluetooth headset.

The answer/hangup button on the device will likely not work, so you will need to make sure you turn it on, and keep it on the whole time you plan to use it.

I got it to work with a cheap headset, but it kept crashing the computer, so I switched to a Jabra USB wireless headset. 
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Claudio (Customer)

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Please explain what do you mean with " you will need to make sure you turn it on, and keep it on the whole time you plan to use it" This could eat the battery also?

Still we need to be on front of the computer to answer and hang up... right ?

This is the main feature that we need to have from RC Softphon and the wireless headsets...
(Edited)
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Jon Smith

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When I used this setup on my PC, as soon as you turn off the headset, the headset audio device goes away, and RC changes back to the PC Audio.  Everytime I turned it back on, I had to back to RC and change the audio device.  

You will have to use the computer to answer and hang up.  

I'm sure RC can make USB headsets work, but I'm not sure about bluetooth.  I think it will come down to how the PC's bluetooth driver is implemented.
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Edward Zohn

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Thanks for your response. I have problem #1 covered - I bought a BT dongle, which works well. I don't think #3 is the problem either. I will check on #2. From everything I've read I assumed that the answer/hangup button won't work.
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Joe

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I use a Plantronics Voyager Legend UC that came with a USB dongle for better bluetooth support.  I'm using a 2012 MacBook Pro and the built in bluetooth just doesn't cut it with the headset.  Whenever I connect the dongle to my MacBook, RingCentral automatically switches back to it.  I can do everything I need with it, but the buttons on the headset for answering and ending calls doesn't work.

RingCentral can easily provide support for this with Plantronics' API/SDK, but they have yet to do so.  I'm really hoping this happens soon, it will make it a much better experience.
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SAMANTHA LEE

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i hope they provide support  too!
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Charlotte Whitaker

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I am just adding our vote to this - we had been considering using the RC system but this lack of technology is seriously putting us off!
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Phil C

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We purchased a handful of Jabra devices. It turns out that RC doesn't recognize this as an official microphoned device, and therefore the headset's answer button doesn't work with RC.

RingCentral - please work with more headset devices to delight your users. The headset vendors are usually pretty good about releasing OS drivers and software for OS X and Windows. RC should be able to integrate with more headsets.
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Vince Savoldi, Champion

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I would like to add my desires into the mix. I can understand how trying to support all the various manufacturers is a tough job and a very large task. And trying to support every phone out there is another part of this huge task.

What I would like to see is simple support for the softphone to comply with the Bluetooth specification.

With Bluetooth support you would be able to not only answer a call using the headset but adjust the volume, mute, hold and hang up on a call.

While I am not a programmer I do know that to implement the Bluetooth codes you just have to hook into the Bluetooth stack and since it is only a few options it shouldn't be that tough. (famous last words)

thx

Vince

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Mark Thompson

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I have found the call quality on all of my bluetooth headsets to be unacceptable. Jawbone, Plantronics & Jabra. I am using an Apple Mac that has built-in bluetooth. I'm not sure if it is the RingCentral Softphone or the Mac or the VOIP connection. Either way I will be staying with my Linksys Desktop phone & an old Plantronics NS70 NC, with a lifter. Very old technology, but it works.
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Mike, Official Rep

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Mark, have you tried a wired/usb headset?  If so, and you still have poor quality, then you'll want to do normal QoS troubleshooting. 
How do I troubleshoot Call Quality issues - QoS?
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Mark Thompson

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Thanks, Mike. I found the Bluetooth must be "Class 1" Bluetooth. In order to get that quality one  must have the Plantronics or Jabra bloothooth "UC" version. That consists of a USB dongle that plugs into your computer. Now crystal clear. Still not integrated with RC Soft Phone. Plantronics & Jabra will work with RC to expedite this feature upgrade.
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Mike, Official Rep

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Hopefully it won't be much longer. Our product team has been working on this but I still don't have an ETA. 
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Mark Thompson

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This reply was created from a merged topic originally titled Plantronics Voyager Legend UC - NEED RING CENTRAL SUPPORT!!.

I am considering the new Plantronics Voyager Legend UC. What a great headset! Awsome voice recognition commands. Switch from your desktop to your i-phone. No hardware on your desk. Just the headset & Ring Central Soft-phone. The problem is RingCentral has such a limited group of headsets that they recommend (read support). They are all very mediocer products. I love Ring Central, but hate the supported headsets. They are all designed for call centers where the employer does not care about comfort of employees. Plantronics has a list of 10-15 phone vendors that do support their headsets. Ring Central is not one of them. The Plantronics code is posted for any company to add to their systems. Ring Central claims to be an industry leader. Time to start showing it! 
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Neha Arora, Official Rep

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We are working on this feature currently and will update once its available.

Thanks,
Neha
Product Management
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Haris Cehajic

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Hi Neha,

We would like to provide you the SDK in order to support a remote call control for Sennheiser devices. Please do not hesitate to contact me for further information.

Thank you
Haris
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David Shirk

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Neha,

Perhaps you could elaborate on what you mean by "this feature" are you saying that RingCentral softphone is finally integrating with Plantronics, Jabra, Sennheiser hands-free headsets to allow users to answer and disconnect from the headset?
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WACHS

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I have been using RC desktop app only through my computer.  I would like a headset to work just with my computer, I don't need it to be compatible with my iPhone.  It doesn't matter to me if it is wireless or not, wireless would be nice but anything that works is fine with me.  Any suggestions?
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Kim, Alum

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I use the Plantronics W02 and it works great with the Softphone. 
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Richard Campbell

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Does it answer and hang up the RC calls through the device itself?
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Kim, Alum

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No, it only does that when making calls from the physical phone (not the Softphone)...but I still have to press the button on the headset to answer/hangup. 

You have to click answer on the computer to answer.
(Edited)
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WACHS

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That seems too expensive for what I need it for.

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Vince Savoldi, Champion

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With the Logitech headset I use (H800) the answer call button does not work on the PC with any of my VoIP systems. It does work if connected to my cell phone so I suspect that the Bluetooth spec for PC does not have the button to answer / hang up calls. I suspect this because a good friend of mine works for Logitech and was part of the team for creating USB and Bluetooth specs.


But then again, I could be totally wrong and there is some other issue...
(Edited)
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Jerry

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This reply was created from a merged topic originally titled Jabra Motion UC work with RC softphone (chrome extension)??.

Is there any way to get the Jabra Motion UC  Answer/End button to work with RC softphone (chrome extension)
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Jerry

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Will a Plantronics CS510 work with RC to control the Answer/End button?
There are a very limited number of wireless headset listed and none are over the ear or single ear over the head.  http://success.ringcentral.com/articles/RC_Knowledge_Article/Recommended-Headsets-and-Speakers
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Richard Campbell

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I have a Plantronics USB CS50 and the buttons on it do not hang up or answer calls.
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Mike, Official Rep

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Richard, be sure to click the "like" button on this page to show your interest for this.  For your specific question, you may wan to post on this thread: Help with Unsupported or 3rd party equipment.  Sometimes you'll find another user that has tested it. 
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Truman King

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This reply was created from a merged topic originally titled Answer call with wireless headset button.

We are a small business. Users often walk around the office, with wireless headsets that are paired to the softphone on their PC workstation.

Although the sennheiser officerunner units we purchased have the ability to answer calls with a button on the headset, that functionality does not appear to be part of the RingCentral softphone desktop app.  Therefore, we request the ability to support call-answering buttons on wireless headsets.  If possible, it would be good to provide the end-user with an option in the settings menu for selecting various hotkeys and/or headset buttons that could answer and end a call.

This would typically be used if a user was away from their desk but their headset was within range.  The user could hear the call and press the button on their headset to answer it.  This would also be much faster than using the mouse to point and click on the answer button. A hotkey shortcut would be more accurate.

Having this feature would allow the RingCentral software to take advantage of functionality that is already part of many modern headsets.  
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Claudio (Customer)

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Finally support for Plantronics Headsets...

https://community.ringcentral.com/rin...
(Edited)

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