This conversation has been merged. Please reference the main conversation: Recommended Wireless Headsets for Desktop App
I would like to be able to answer calls on either the Ringcentral app or the softphone with my bluetooth headset. Is this possible? If it is not, when will it be? Many other VOIP companies have the ability to do this.
I use a Plantronics Voyager Legend UC BlueTooth headset. This model allows me to connect to multiple devices; I usually have it connected to my iPhone and my MacBook Pro for use with the RC Desktop Softphone app.
Unfortunately, RingCentral doesn't have built in support for the device, so whenever I am on a RingCentral call and a call comes in to my iPhone, it cuts off the RingCentral call and switches to my iPhone since the headset doesn't recognize the RingCentral app as an actual phone, it just recognizes that audio is being transmitted to and from the computer.
This is very frustrating, as the sound quality is great, but I can't afford to be interrupted when talking with clients.
Plantronics offers a software development kit that RingCentral could use to make the headset work flawlessly with the softphone, information can be found here http://developer.plantronics.com/community/devzone
In addition to fixing the call interruption, it would also allow the user to use the buttons on the headset to answer and end calls.
Please consider adding this, it would make the user experience much better.
I want to connect my sennheiser wireless headset to my soft phone on my pc. I have waited a lot longer than 24 hours for an answer from the support team. Any help out there?
Once you install the headset, you will need to open the softphone's configuration (gear icon) and go to the audio section. From there, you can set the mic and speaker to your headset.
You will need to configure your headset to always stay online. The button to answer/drop calls on your headset will not work with the RC softphone.
after spending hours trying to get the Jabra Pro 9470 headset to answer calls on Ringcentral softphone I resorted to calling Jabra only to be told that Ringcentral's softphone doesnt support call control. This is annoying and quite an oversight imho so kindly request that this feature be added as call control works fine with skype and iphone.
I want to start using the softphone feature on RingCentral for Windows. I have a standard mobile phone Bluetooth headset - a Plantronics Explorer 395. What type of USB Bluetooth adapter do I need to pair with the headset for softphone use?
Second... here's the big problem. The bluetooth device needs to support A2DP audio for it to work with RC softphone. Most bluetooth headsets do not support this.
Third... Assuming all goes well, and you get the device installed, You will need to go to the audio settings on RC and change the mic, and speaker deivces to your new bluetooth headset.
The answer/hangup button on the device will likely not work, so you will need to make sure you turn it on, and keep it on the whole time you plan to use it.
I got it to work with a cheap headset, but it kept crashing the computer, so I switched to a Jabra USB wireless headset.
RingCentral - please work with more headset devices to delight your users. The headset vendors are usually pretty good about releasing OS drivers and software for OS X and Windows. RC should be able to integrate with more headsets.
I would like to add my desires into the mix. I can understand how trying to support all the various manufacturers is a tough job and a very large task. And trying to support every phone out there is another part of this huge task.
What I would like to see is simple support for the softphone to comply with the Bluetooth specification.
With Bluetooth support you would be able to not only answer a call using the headset but adjust the volume, mute, hold and hang up on a call.
While I am not a programmer I do know that to implement the Bluetooth codes you just have to hook into the Bluetooth stack and since it is only a few options it shouldn't be that tough. (famous last words)
I am considering the new Plantronics Voyager Legend UC. What a great headset! Awsome voice recognition commands. Switch from your desktop to your i-phone. No hardware on your desk. Just the headset & Ring Central Soft-phone. The problem is RingCentral has such a limited group of headsets that they recommend (read support). They are all very mediocer products. I love Ring Central, but hate the supported headsets. They are all designed for call centers where the employer does not care about comfort of employees. Plantronics has a list of 10-15 phone vendors that do support their headsets. Ring Central is not one of them. The Plantronics code is posted for any company to add to their systems. Ring Central claims to be an industry leader. Time to start showing it!
Is there any way to get the Jabra Motion UC Answer/End button to work with RC softphone (chrome extension)
We are a small business. Users often walk around the office, with wireless headsets that are paired to the softphone on their PC workstation.
Although the sennheiser officerunner units we purchased have the ability to answer calls with a button on the headset, that functionality does not appear to be part of the RingCentral softphone desktop app. Therefore, we request the ability to support call-answering buttons on wireless headsets. If possible, it would be good to provide the end-user with an option in the settings menu for selecting various hotkeys and/or headset buttons that could answer and end a call.
This would typically be used if a user was away from their desk but their headset was within range. The user could hear the call and press the button on their headset to answer it. This would also be much faster than using the mouse to point and click on the answer button. A hotkey shortcut would be more accurate.
Having this feature would allow the RingCentral software to take advantage of functionality that is already part of many modern headsets.
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