Provide support for Remote Deployment of RingCentral Desktop.

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  • Updated 3 years ago
  • (Edited)
I'm running Office 365 ProPlus.  So I basically have Office 2016 installed on my pc.  I can install the x86 Outlook addin\plugin just fine.  The issue is it does not load within Outlook.  It's only visible in the ribbon.  It's not until I run repair on the plugin\addin from the control panel does it actually work as expected. 

I'm using 32 bit version of Office 365 Pro plus.  Office version 16.0.6868.2062 on a Windows 8.1 machine. 

I've been able to replicate this on 3 machines in our environment now. 

1. If you don't have a fix for this do you have a command to run a repair on the installation?  msiexec /f  etc that I can use.

2. Also in order to turn on the Outlook Plugin in the RC for Windows app it requires admin credentials.  Is there a way to modify a registry setting or a file on the computer that will turn this on?  Or default it to on?

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Chris Verdin, Champion

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Posted 4 years ago

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Mike, Official Rep

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Official Response
Thanks for the reply  Chris,  That is correct!  This request seems to becoming more frequent.  I'll change this thread to an "Idea" topic so other Community members can vote for Remote Deployment Support

 Your services are targeted toward businesses and consumers.  Businesses need remote deployment support.  Please work on resolving this.