Calls being placed to Puerto Rico 787 should be considered as a "local call or free" since it is a Territory of the United States along with the US Virgin Islands. This feature change will help me being able to market RingCentral as a competitor to line 2 and vonage. Your consideration of this feature change would be greatly appreciated.
Anthony Perales, Champion
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638 Points
Posted 3 years ago
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414 Points
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140 Points
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196 Points
Anthony Perales, Champion
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638 Points
I have posted this request a year ago and I have not seen feedback from Ring Central. Is there anyone that can escalate this with their development team? I appreciate Victor the feedback.
Mike, Official Rep
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93,368 Points
HI Anthony, This forum is the correct place to request things of this nature. We send regular reports for feature requests to our Product Team. The best thing to do is for everyone to comment and use the voting buttons here on the Community for features you would like to see.
Mike
Mike
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196 Points
Mike, can we please get an update on this topic. Also, how do we get this escalated. We appreciate the workflow information however it would be nice to know where we stand. My first post was 4 months ago and I'm about to pull the plug and switch to Vonage that does offer local calling. Please advise ASAP
Mike, Official Rep
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93,368 Points
Hi Victor, I wish I could give you an ETA on this but I can't say if, or when this will happen. This community is the primary source for collecting feature requests, and we currently have over 1300 open requests. There as a somewhat complicated prioritization and planning process that our product team must go through just to get something on the road map for the future.
I'm not trying to discourage, or disappoint you but this thread is over a year old and only has 3 votes. So, it's not nearly as high on the radar as many other requests. I don't personally have a way to escalate such an issue, but I do report regularly to our product team. The best way to get something on the radar is to get a lot of votes and have more users comment and provide use case scenarios and explain how it would benefit their business.
So.. anyone else who would like to see this, please vote and comment and tell us a little about your business, number of users, DLs etc.
I hope this helps.
Mike
I'm not trying to discourage, or disappoint you but this thread is over a year old and only has 3 votes. So, it's not nearly as high on the radar as many other requests. I don't personally have a way to escalate such an issue, but I do report regularly to our product team. The best way to get something on the radar is to get a lot of votes and have more users comment and provide use case scenarios and explain how it would benefit their business.
So.. anyone else who would like to see this, please vote and comment and tell us a little about your business, number of users, DLs etc.
I hope this helps.
Mike
Anthony Perales, Champion
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638 Points
Hi Mike, unfortunately not many people use this forum to communicate their desires or ideas. The impacts seen are users leaving to other competitors without even know why. I would suggest just looking at demographics and how current industry standards are with the applicability of including PR/USVI as a local calling area would make good sense.
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228 Points
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120 Points
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102 Points
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244 Points
Is there any traction on this? How does the RC community find out about the product road map for these kinds of features?
Mike, Official Rep
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93,368 Points
HI Alex, I attend regular meetings and have regular contact with members of our product team. So, if a request here on the Community makes the roadmap, we'll change the status of the request. Anything that has very little traction or low demand will sit with a "no status". Then once an item has enough votes and comments to be considered we'll change it to "under consideration" or "planned" if we know that they are actually going to release such a feature. Occasionally there are requests that will simply never make to to production so those would of course be marked "not planned". Last, once something has actually been pushed to the customer base, we'll change the status to "implemented"
You can also search topics by "status" by use the "advanced" search feature like shown here.
You can also search topics by "status" by use the "advanced" search feature like shown here.
(Edited)
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244 Points
Hi Mike, Thanks for replying. Where can I see if this is a request? And where can I see the status of it? I'm new to the forums and the like and I'm just trying to understand
Mike, Official Rep
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93,368 Points
All Feature Requests are labeled "ideas". Once a status has been added you'll see it like shown here.
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102 Points
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316 Points
Has this been corrected? This is completely ridiculous that Puerto Rico isn't included with local calling.
Please fix ASAP.
Please fix ASAP.
Saadet - Community Support, Official Rep
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56,118 Points
Sorry, Jason :/ There's no ETA on this.
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316 Points
Well, they need to get this handled, or else I will be switching to another VoIP provider. Puerto Rico is a U.S. Territory and there should be no reason as to why I can't call PR. There are also many mainlanders moving there, so this needs to get fixed. Thank you.
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122 Points
I totally agreed and I am thinking to switch to another VoIP provider as well.
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316 Points
Definitely - Get it together guys.. This is amateur hour.
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122 Points
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196 Points
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176 Points
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80 Points
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114 Points
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570 Points
Sameep Lad, Employee
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182 Points
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136 Points
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80 Points
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260 Points
Saadet - Community Support, Official Rep
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56,118 Points
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82 Points
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78 Points
My company just moved to a new office and we switched to RingCentral as our new telephone provider. We're based in Washington, DC and my entire job is focused on Puerto Rico, yet I can't call the Commonwealth unless I "upgrade" to international. This should not be the case. Puerto Rico and all other US territories fall under the North American Numbering Plan, which means you place calls to Puerto Rico just like you would to any other US State - dial 1 plus the area code and not 011. There is not a single mainstream telephone or cellphone provider in the nation that labels Puerto Rico as an international phone destination. This is entirely a Ring Central problem that should be fixed immediately. Distance from the mainland is also not a proper explanation. The air travel (bird fly) shortest distance between California and Hawaii is 3,976 km / 2,471 miles, whereas the shortest distance between Puerto Rico and Florida is 3,529 km / 2,193 miles. This is not an issue of adding a "feature", but rather amending RingCentral's Domestic Package to rightfully include Puerto Rico and all other US territories. I implore the development team to fix this.
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78 Points
I might add that RingCentral is not only prone to losing clients over this but also exposes itself to a discrimination lawsuit, as there is no technical or budgetary explanation for labeling Puerto Rico and other US territories as "international."
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84 Points
