Puerto Rico Calling should be local and not international

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  • Idea
  • Updated 9 months ago
  • Planned
  • (Edited)

Calls being placed to Puerto Rico 787 should be considered as a "local call or free" since it is a Territory of the United States along with the US Virgin Islands. This feature change will help me being able to market RingCentral as a competitor to line 2 and vonage. Your consideration of this feature change would be greatly appreciated.

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Anthony Perales, Champion

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Posted 4 years ago

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Saadet, Employee

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Official Response
Hey Everyone, I wanted to let you all know that our Product Team provided me with an update about this :)

In our next release, for Q2, we will be updating our metering so that calls to Puerto Rico will be treated just like US numbers :) 

As long as everything goes as planned, all accounts will receive this update by the end of Q2. You can ask your Account Manager when your account is scheduled for the 19.2 release.