Puerto Rico Calling should be local and not international

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  • Idea
  • Updated 7 months ago
  • Planned
  • (Edited)

Calls being placed to Puerto Rico 787 should be considered as a "local call or free" since it is a Territory of the United States along with the US Virgin Islands. This feature change will help me being able to market RingCentral as a competitor to line 2 and vonage. Your consideration of this feature change would be greatly appreciated.

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Anthony Perales, Champion

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Posted 4 years ago

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Megan York

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YES. This is a problem for me too.
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Carlos Corona

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It's a problem for my business too. 
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Victor A. Fernandez

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I am having these same issues and if there is no solution soon I will be looking for a new company soon. I met the RingCentral Team at Reinvent and they suggested this note be placed here for higher visibility. Please advise if this is in the 2017 roadmap.
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Nancy Martinez

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I agree here as well.  Customers can call in, which is fine, but I need to be able to call them back! PR  and USVI should be included.  My alternative is my cell phone, but reception in my office STINKS, which is the whole purpose of being able to use a landline. :/
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Jason Veirs

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Has this been corrected? This is completely ridiculous that Puerto Rico isn't included with local calling.

Please fix ASAP.
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Saadet - Community Moderator, Official Rep

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Sorry, Jason :/ There's no ETA on this.
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Jason Veirs

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Well, they need to get this handled, or else I will be switching to another VoIP provider. Puerto Rico is a U.S. Territory and there should be no reason as to why I can't call PR. There are also many mainlanders moving there, so this needs to get fixed. Thank you.
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Mar Ramirez

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I totally agreed and I am thinking to switch to another VoIP provider as well. 
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Jason Veirs

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Definitely - Get it together guys.. This is amateur hour.
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Matthew Cholin

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Just came across this issue with one of our Veterinary Clients. They are consulting with another vet and received the message that they cannot call the number back. After digging into the issue I had to tell my client that they would have to use their cell phones to call back the number. 

They didn't even realize the other Vet was in Puerto Rico as it was just a consult call for help with an Orthopedic case.
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Sameep Lad, Employee

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Based on this and a few other articles we're taking a look at all countries & territories that fall under the North American Numbering Plan.

To be clear calling to Puerto Rico is possible but it falls under International and requires international calling to be enabled as stated in the original post today. I understand that this is not ideal so we're looking at how to make it easier to reach your customers and partners in this region.

While Puerto Rico & US Virgin Islands are US territories they do have distinct rates because of traditional operator treatments (Guam and other territories have a similar challenge).

Based on this feedback we will look to enable this as part of our calling packages. As well as defaulting Puerto Rico and other US territories as on by default. We'll mark this as planned once we are able to share a date/release.