Queue Name Display on Incoming Calls

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This conversation has been merged. Please reference the main conversation: Desktop App: add display for Queue name

How can I display the queue name for incoming calls?  I would like to use a different script based on the inbound queue and would like to display the queue name when an agent receives a call.

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Alyssia

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Posted 4 years ago

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Rob Benn-Frenette, Champion

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You can't change the name of the call as far as I know, but you can set the system to tell the call receiver to press one to accept the call from the "ABC Call Queue"
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Kim, Alum

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Rob is correct in this situation.  Thank you very much for your help her, Rob.  

Kim

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