Queue time

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Is there a way to see how long calls have been in queue (not live)? (Not speed of answer.) I want to be able to see what percentage or at least how many calls for last week were answered in 0-30 seconds, 31-60 seconds, etc. Is this a possibility?
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Stacey Bahre

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Posted 3 months ago

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Rito Salomone

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You may want to check out RSI Shadow All In One Analytics for this report.

https://link.telecost.com/shadowa1