Cannot download the update, RingCentral Update Server is not available
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84 Points
Posted 9 months ago
Saadet - Community Support, Official Rep
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49,678 Points
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426 Points
See attached photo.
Saadet - Community Support, Official Rep
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48,772 Points
Hmmm...that's odd. There may be some firewall settings that are blocking the download. Does this happen on more than one machine? Have you tried updating on a different network?
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84 Points
It worked at one time. Nothing on are Firewall changed. It give that error on all computers attempting to update via the application
Saadet - Community Support, Official Rep
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48,772 Points
Hey Earl, please open a case so we can collect debug logs and investigate what's going on.
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426 Points
I just confirmed that the same issue is present with macOS on my iMac and MacBook Pro. Seems like a server issue than an app issue or a bug with someone's installation. For the record, I downloaded the latest copy for Windows 10 and reinstalled the app. Same error. I'm using 8.8.8.8 and 1.1.1.1 as my DNS servers.
Saadet - Community Support, Official Rep
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48,772 Points
Please open a case so we can investigate
