RC Design issues - a compromise too far

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  • Updated 4 years ago
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It seems everyone in this business has a different set of deficiencies. I have yet to find the perfect product. My problems with Ring Central:
  • Inability to custom record call blocking messages. Current “hard code” messages ("Mailbox is Full" or "This number is not available from your calling area") convicts unlisted callers and provides no work around for legit callers.
  • No auto blocking a national marketing caller list (see Ooma). Activate Robocall option?
  • Inability to integrate external address lists as phone contacts (in my case, my GAL)
  • No click to call from contact directory on softphone (ala Skype)
  • No text to speech for automated attendant message creation (My AT&T Uverse does this beautifully)
  • No speech to text transcription for inbound messages.
  • Potential enhancements not acknowledged as rejected or accepted and no delivery time frames are offered.  Perhaps, maybe and possible are not viable bases for our business decisions.
  • Lack of response to customer community requests. 

Please let me know if I am mistaken on any of these points, but I have reluctantly cancelled my Office@Hand subscription this morning.

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Felton Frantz

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Posted 4 years ago

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Claudio (Customer)

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We have issues with the Report System not resolved yet (I mean, we need a solid Report System).
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Felton Frantz

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This says a lot:

     "I'm not in a position to confirm the exact reason that certain features do not get implemented, but I do know that there are a lot more things to consider in addition to the number of "likes" received on this forum." - Mike

Do we have the decision makers locked into an Ivory tower? A bit more transparency might just go a long way. 

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